Sally Thompson was visiting her local Marks and Spencer’s store when her accident happened. It was around 11am and a winter morning; although the weather was dry on that particular day, it had been snowing on the days previous and this had left the car park and pavements wet and muddy.
Between the car park and the entrance of the store, the floor was covered in smooth, cream tiles which were set at a slight incline and had become wet because of the remaining snow outside. Although there was a warning sign inside the store, the sign wasn’t visible from outside and Ms Thompson slipped, using her right hand to break her fall.
Sally fell heavily onto her right arm and also her back. Two people helped her up and into the store where an assistant found a seat and fetched the first aider. The first aider took a look at her wrist and suggested it was only a sprain and put a sling on her arm. They also rang for and paid for a taxi to take her to the hospital as she was unable to drive.
While at the hospital Ms Thompson had an x-ray that showed she’d fractured her wrist. The doctors put a half cast on her arm and instructed her to return the next day. The next day she was told that her wrist was actually broken in two places and may require surgery but that they would see if it would heal itself first.
At her next appointment she was informed that her wrist would require surgery. In order to have her wrist operation she had to postpone another which was upsetting. When her wrist was finally operated on, she was told that what they found was worse than expected and that she’d had to have a plate put into her wrist and had to stay in hospital overnight.
Coming home from the hospital was difficult for Sally as she lives alone and relied on friends to help her daily around the house and take her to appointments. She also had to go through a number of physiotherapy sessions when the splint had been removed.
One of the biggest things Ms Thompson missed after her accident was the fact that she couldn’t volunteer for the air ambulance, which is something that she loved doing.
Express’ Robert Weeden worked hard on this case and managed to secure £4,500 in compensation for Ms Thompson.