Kimberley Kirkby is our Client Care Partner and will look into any issues raised about our service standards. We hope that all of our clients feel as though they can contact Kimberley to discuss any concerns that they may have about their claim. It is through constructive feedback from clients that the firm has managed to grow and be the success that it is today. We always appreciate your time to provide such information since it allows us to deliver a better service in the future.
Phone: 0161 904 4660
Express Solicitors prides itself on excellent customer service. In order to ensure that this is something the firm consistently strives towards, it has adopted four customer service promises which can be seen in the graphic below:
Express Solicitors endeavours to consistently provide excellent customer service. However, as a growing national firm of solicitors it’s realised that occasionally inconsistency’s with our service standards may occur. If you feel as though our four service promises have not been kept to with your claim, it is important that you let us know as soon as possible so that we can rectify any issues.
If you are currently experiencing difficulties with your solicitor at a different firm of solicitors, and they are not returning your calls or sticking to their deadlines you have the opportunity to transfer your case to Express Solicitors.
For free advice and help with transferring your case, please call us on 0161 904 4660 .