Charlotte Allan is an Assistant Solicitor in the Occupier’s and Public Liability department at Express Solicitors, having initially joined the firm’s New Client Team in July 2015. Charlotte’s role involves paralegaling for a partner of the department working on non-portal cases, assisting with all aspects of a claim.
When asked what she enjoys most about her role at Express Solicitors, Charlotte answered: “I really like the direct contact with clients, but I also enjoy the drafting and preparing documents side of the job. I am enjoying putting my 4 years of studying into practice to help clients understand the daunting legal process. I work alongside a great group of people in the department and have been made to feel like part of the team from the outset.”
Charlotte describes herself as a ‘people person’ and she finds it easy to talk to clients and put them at ease. Charlotte has a lot of customer service experience from her time working in hospitality and retail, including M&S, Wetherspoons and Manchester United. Charlotte is organised and disciplined, and doesn’t like leaving jobs until the next day. She understands that time management is an important part of the job and it is something that she is always conscious of. Charlotte explains: “Every day brings a task I haven’t had to tackle before so I am always learning new things. Luckily, I pick things up quickly and can be a bit of a perfectionist.”
Before joining Express Solicitors, Charlotte gained a law degree at the University of Manchester. Charlotte has also completed the LPC at the University of Law.
In her second year at university, Charlotte was selected to take part in the Study Abroad Scheme, so she spent 6 months studying at the Australian National University in Canberra. Charlotte comments: “It was a fantastic opportunity and I also had a chance to travel the entire east coast of Australia before coming home, including; the Great Barrier Reef, Fraser Island, Surfers Paradise, Sydney, Brisbane and Melbourne.”
Charlotte has volunteered for the University of Manchester Legal Advice Clinic, which provides free legal advice to members of the public.
During her time volunteering for the Personal Support Unit in 2014/15, Charlotte had the opportunity to assist clients in court that did not have legal representation. She learnt first-hand from clients how overwhelming it was to attend court when they had never been exposed to the legal system before.
Read Charlotte’s Blogs
Cases reported in Lawtel