Caroline Thomas

Caroline Thomas

Express wins £73,000 for Caroline in ASDA slip claim

When Caroline Thomas from Cannock, Staffordshire, popped into her local ASDA, her life changed when she slipped on water, dislocating her shoulder, breaking her humerus in three places and suffering dental injuries.

It was on Saturday 3 December 2011, during one of Caroline’s regular shopping trips to ASDA, that her right food slipped on the tiled floor and she went crashing to the ground.   Caroline put her left arm out to save herself, injuring it badly and banging her head, nose and chin on the floor.

Caroline was given gas, air and morphine before being taken by ambulance to Stafford General Hospital where her injuries were treated and she had an operation to pin her humerus bone together.

Friends encouraged Caroline to make a compensation claim and after some research, she asked Express Solicitors to bring a claim against ASDA on her behalf.

Commenting on her experience of Express Solicitors, Caroline said: “The firm was fantastic and got double the compensation I was expecting.   My praise for them is about more than that though – everyone I was in contact with was sympathetic and caring, from the young ladies who took my statement to Jonathan Flattery who pushed my claim through to fruition. Everything was explained to me fully and through every step I was told what was going to be done and what to expect next, which made me feel confident and determined.

“The injuries I suffered during my fall left me in excruciating pain and with restricted mobility and the accident also turned my world upside down emotionally.

“I’ve had numerous medical appointments with doctors, physiotherapists, dentists, and psychologists, which takes time and money.  I needed dental treatment as several teeth came loose; one tooth was taken out and I now have plates, which have taken a long time to get used to.

“On top of this, I’ve suffered from anxiety since I fell and it took me a long time to be able to go shopping again without having a panic attack; I was so scared of falling and injuring myself further or being knocked by other shoppers.”

In September 2015, Express Solicitors won £73,000 for Caroline to cover pain and suffering, loss of earnings, psychological damage, therapy, travel and care costs.

Caroline concludes:  “I’m delighted with the amount of compensation I received.  I really didn’t expect that much, even though I have been through hell.   I was forced to give up work due to the accident so I will put the money towards my retirement and save a bit for my grandchildren’s university fees.

“I have already recommended the firm to family and friends; I cannot thank them enough for the care and support they gave me.”

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