Delighted With Outcome
Express Solicitors wins accident at work claim for John Rowlings when his union refuses to pursue case.
When John Rowling had an accident at work, breaking his leg in four places, his union’s solicitors told him he didn’t have a case to answer and refused to take it any further. But with confidence in the knowledge that he had injured himself at work, through no fault of his own, he took the case to Express Solicitors and won it.
John from Lytham St Annes was employed by Royal Mail and was at work when he was involved in an accident on 24 June 2009. As a driver for Parcel Force, he had been collecting parcels from a pick up point in Kendal and slipped while getting out of the lorry, seriously injuring his left leg.
An ambulance took John to Lancaster Royal Infirmary where, four days after the accident, he had a 12 inch metal plate inserted into his leg to hold his bones in place. In total, he was kept in hospital for 17 days such was the severity of the break.
John said: “We weren’t given any safety training at Parcel Force, it was more of a case of ‘there’s the van, get on with it’ when I joined. There was general health and safety training, once or twice a year, which was basic manual handling training, but we were never told how to embark and disembark safely from a lorry. The difficulty with the lorries was that there were no steps at the back, only a metal rail running parallel to the floor but a few feet beneath and a handrail on the left hand side. Stepping out backwards could be tricky and we raised concerns with management several times but nothing was done. We also asked for grips on the handrails but despite bringing it up every few months or so, again, we were ignored.”
Following his accident, John’s damaged left leg is one inch shorter than his right leg, which means he now walks with a limp. He will also take painkillers every day for the rest of his life.
“It changed my life in virtually every way,” continues John. “I used to work full time and have an active life, enjoying gardening and fishing, but because of the accident, I was forced to take early retirement and I very much rely on my wife now. It was for these reasons that I decided to claim compensation and when the Communication Workers Union’s solicitor said my case had no prospects, I called InjuryLawyers4U. Within half an hour, Express Solicitors had called me back and told me they could help.
“Everyone in the team was fantastic from beginning to end, from the receptionists and secretaries to my solicitor, Robert Weeden, who won the case for me. If I called I was always spoken to or rang back straight away. Everyone was helpful and polite, and always did what they said they were going to do.
“The team helped me feel confident about what I was doing, because at times I questioned whether I was doing the right thing. However, this accident could have been prevented and it will affect me for the rest of my life so it was right thing to do. I’m so pleased I continued with the claim because I won enough compensation to give me peace of mind in my retirement.
“Express Solicitors give me hope when there was none. The firm did a fantastic job and I couldn’t rate everyone there more highly.”