Very often my clients will ask how they can help their case come to a successful conclusion.
Part of my job is to make the claims process as easy and hassle free as possible for my clients.
That being said there are a few things that aid this as it is the client’s responsibility to prove their case; including the losses incurred.
As part of a claim, Claimants can recover ‘special losses’ these are a range of things that the client has had to pay for as a result of the accident. Such as medication costs or loss of earnings. The most important aspect of these claims is evidence.
Often with loss of earnings we can write to your employer and gather the information that way. However, this can take a long period of time, especially with large companies who are busy and have lots of staff. So, if the Client can assist this and speed up the process by providing the documents or chase the employer this can have the desired result of the documents arriving quickly. Clients often advise that they have been paid in full whilst off work. However, they often do not realise their employer may have a subrogated claim for the monies paid. This means that the Client has to claim for the monies paid by the employer and reimburse them. This is because the employer has had to pay the money as a result of someone else. This is also the case when a client uses their private healthcare insurer.
In the age of a paperless and recycling conscious society very often we ask shops not to print receipts in stores or we throw them away not realising the importance. However, many third parties will not pay for medication costs without the receipts. It is vey helpful if clients can keep receipts and then send them in once we reach the stage of settlement negotiations.
However, there are some items that clients wish to recover which they are highly unlikely to have the receipts for. The most common two are damaged clothing and child seats.
In terms of clothing there are a few simple steps to help claiming these. First pictures of the damaged item. Sometimes this is not possible as medical staff will cut the clothing and destroy them. Secondly, details and screenshots of ‘like for like’ items. This shows the cost of the item and in turn the cost to replace. Thirdly, if you have replaced the clothing, receipts for the replacement.
When a child car seat is in a car which is involve in a moderate to severe accident, NHTSA recommend that the child car seat is replaced. The replacement is needed whether or not the child was in the car. They advise for minor accidents it is not always the case. If the car seat needs to be replaced, we can look to recover this for clients. It is helpful if clients can provide the product number or details of ‘like for like’ products.
It might be helpful to keep a note of all expenses suffered in order not to miss anything.
Some clients require help from family and friends with self-care, housework and general day to day tasks. Although this may not have caused a cost to the client, as it is over and above normal family life it is possible to claim for this as part of your claim.
As this care can continue for a long period it is helpful if a care diary can be kept. This is because the level of care will fluctuate as the client recovers and memories can fade over time. Some clients will often estimate the care at a much lower level than they received as they have had care for 6 months and simply cannot recall what happened in month 1. Another useful way to evidence the care is for us to take a short statement from the carer. Having clients discuss this with family and friends and provide their contact details early on, can progress matters.
We will go as far as possible to get right level of compensation but to ensure all losses incurred are recovered we need your help. After all, £5.00 here and there adds up!