Carer Awarded £12,600.75 after Sustaining an Injury due to Insufficient Training

A hardworking carer, Janet Evans was injured when having to deal with one of the many service users within an apartment inside the Bradley Woodlands Centre. Miss Evans was employed by the Allied Healthcare Group and received very little training when it came to carry out her shift caring for service users with mental health problems. Furthermore, she never saw any risk assessments prior to working the shift and was not provided with a uniform as it could potentially upset the service users.

The responsibility of the incident lied with the Allied Healthcare Group, as it was their responsibility to ensure that all carers are compliant and trained before taking on any particular job, especially one where the carer had to watch over a group of service users within an apartment. Rather than being trained in how to properly restrain an agitated service user, Miss Evans was simply instructed to pull an alarm which would alert other nurses nearby that there was an issue. This was insufficient training as service users could get violent at any given time.

Miss Evans had signed the terms and conditions, but was unaware as to whether she had a contract with the group, and would normally work 30 to 40 hours a week, occasionally carrying out shifts at Bradley Woodlands Centre.

During a night shift, Miss Evans was tasked with getting the service users ready for bed. Around this time a cleaner had come into the apartment she was working in to deliver some milk for the kitchen. As the cleaner went to leave, a female service user attempted to escape – pushing Miss Evans in the chest. Miss Evans fell to the ground and injured her shoulder.

Miss Evans felt that if she had been given the correct training she would have been able to restrain the service user. The only reason she didn’t attempt to restrain was down to the fact that she didn’t want to hurt the service user.

After locking herself in the kitchen for her own safety and pulling the alarm, it took the other nurses 25 minutes to respond. The cleaner had not attempted to help Miss Evans or try to get help.

Associate Solicitor Robert Weeden was presented with the case, as Miss Evans felt she deserved compensation for having to work in a potentially unsafe environment without necessary training and from attaining injuries due to working in said environment.

Through hard work and commitment to the case, Robert Weeden successfully secured £12,600.75 in compensation for Miss Evans. She no longer works for the Allied Healthcare group, but has been given peace of mind and compensation for the incident she experienced.

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