Angela is the Administration Manager at Express Solicitors managing a team of 8, having joined the firm in October 2016.
When asked what she enjoys the most about her role at Express, Angela commented “I work with the best team. The personalities in my team have been so varied even in the short time I’ve been at Express and I like that no two days managing them are the same.I manage the admin team and believe I’ve developed a good man-management style over the last 12 or 13 years. There has always been good morale in my teams and I specialise in knowing how to get all that I can out of the team I’m managing”
Angela went on to say ” I understand what the business needs from me and exactly what I and my team are there for. We must be responsive and adaptable in managing the work that comes in to us and I have improved call answering rates and feel I’ve made other administrative functions e.g. processing post much more efficient. To obtain these results, I like to be open & honest with my team on their expectations. Likewise, I encourage the team to be the same to deliver an exceptional standard. I am always open to feedback from across the departments to address any concerns or to support others in their roles. I feel I have built a great team morale making it a nicer place to work”
Angela’s achievements up to date include;
- Growing the Admin team from 7 to 9 people since starting, getting bigger & better every day.
- Supporting & encouraging team members, Hayley, Lyle & Charlotte move into roles they inspired to work in with the company