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Consumer Claims Litigation Department

This team help thousands of people with a range of consumer claims.

Ryan Postlethwaite Express SOlicitors

Ryan Postlethwaite

Head of Consumer Claims Litigation

Ryan Postlethwaite

Head of Consumer Claims Litigation

Ryan Postlethwaite joined Express Solicitors in August 2013 and is head of our Consumer Claims Litigation Team specialising in housing disrepair and tenancy deposit cases.

Ryan started in our new client team, before quickly being promoted to the role of Litigation Executive and then Trainee Solicitor in September 2014. Ryan qualified as a Solicitor in September 2016.

Ryan enjoys advocacy and attained his higher rights of audience in 2016, allowing him to practise as a Solicitor Advocate. He believes that court advocacy is an extremely important skill that can often make or break a case and he relishes the opportunity to put persuasive arguments before judges on behalf of his clients.
Ryan has advised Express solicitors on a number of high value transactions and has astute commercial awareness. When acting for clients in housing disrepair and tenancy deposit claims, this allows him to stay one step ahead of Defendants and provide excellent tactical advice in relation to their claim.

Ryan has a particular interest in enforcement of debts and tries to think outside of the box when trying to recover debts on behalf of clients. He says “winning a case and obtaining an order that someone must pay you compensation is only half the battle. Where a person or company is uninsured, actually recovering money can be extremely difficult. Every single attempt at enforcing a court order is individual and particular regard must be had in relation to the person that owes the debt. In disputes involving landlords, a particularly important tool to employ can be that of applying for a charging order over a property owned by the landlord.

This can give rise to a possession order which would allow a client to take possession of the property and sell it to satisfy the debt.

In relation to tenancy deposit claims, Ryan notes that “the requirement for deposits to be protected is there to protect tenants who have assured short hold tenancies and ensure that they have redress at the end of a tenancy should landlords not return a deposit.

Unfortunately too many landlords fail to properly protect a deposit and this rightly gives tenants access to a compensatory scheme which we at Express Solicitors are able to advise on.”

Ryan strongly believes that too many people have to live in extremely poor and potentially dangerous conditions due to landlords failing to adequately maintain the properties in which tenants live. Despite tenants reporting problems to landlords, issues are often left unresolved for long periods of time. Fortunately a housing disrepair claim can be brought in these circumstances and tenants can recover compensation for the conditions they have had to endure, and landlords can be forced to make repairs that are needed to the property.

Ryan and his extremely knowledgeable team are able to offer advice in relation to these issues.

Email RyanLinkedIn

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Amy Jackson

Associate Solicitor

Amy Jackson

Associate Solicitor

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Ahed Attar

Assistant Solicitor

Ahed Attar

Assistant Solicitor

Ahed Attar is an Assistant Solicitor in the Consumer Claims Litigation department, having joined the firm in January 2021. Ahed Specialises in Consumer Credit Claims.

When asked how he makes a difference Ahed replied “Through my career, I have gained experience of handling claims in the Small Claims Track, Fast Track and Multi Track. I assess the facts of each of my clients’ cases. Further, I then consider the evidence and case-law in support of my clients’ cases, to progress these and counter any arguments raised by Defendants. I provide clear and concise advice to clients at all stages from inception of their cases all the way through to trial. I understand clients can find the litigation process daunting. I’m always available to discuss any concerns clients have and to ensure the process is made as easy as possible.”

Through Ahed’s career to date, he have obtained settlements at all stages, pre-litigation and post litigation. Ahed has attended telephone case management conferences and hearings making submissions and obtaining directions which are favourable to my clients’ cases.

Ahed completed his Law degree at University of Buckingham and has an LLM in Human Rights Law, the BPTC and LPC.

Email Ahed

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Hazel Needham

Chartered Legal Executive

Hazel Needham

Chartered Legal Executive

I joined Express Solicitors in January 2021 as a Chartered Legal Executive.

I first studied law aged 17 as part of a business studies course and was captivated by the subject. Much later, while working for a local building society, I transferred to the litigation department and was given the opportunity to study with CILEx. After completing the Diploma in Law, my employer advised there was no business need for me to continue to study. Undeterred and determined to achieve the fellowship qualification, I continued and completed the Higher Diploma, I graduated from CILEx in 2013.
A large part of my career has been in financial services, working for several high street banks and building societies. In my first role with one of the high street banks, I recall the introduction of PPI policies and being instructed to sell a policy with every personal loan as this would make the bank a lot of money.

There is no doubt PPI was beneficial to some, however many borrowers had no need for the protection, and most were charged excessive premiums. Plevin claims are an opportunity for the financially injured to receive just recompense and for financial institutions to pay back the commission concealed in the hiked-up premiums. It is being able to restore the unfairness for my clients which is the source of my job satisfaction.

Prior to Plevin, I worked in debt recovery, industrial disease and mortgage repossessions.
In my last role, I was compared to a combine harvester on the basis that irrespective of whatever obstacles arose, I pushed through unfazed to achieve a good outcome for my clients.
My many and diverse life experiences have provided me with the ability to communicate well and empathise with clients in difficult circumstances.

Alongside full-time employment and being married with 2 young sons, I completed the CILEx course in 2013. Despite several enforced role changes and circumstances, my admission as a CILEx fellow was delayed until 2019. I am secretary for the Greater Manchester CILEx branch.

Email HazelLinkedIn

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Robert McKenna

Trainee Solicitor

Robert McKenna

Trainee Solicitor

I am currently a Trainee Solicitor in the Consumer Claims Litigation Department. I completed my Law degree, master’s in criminal justice and LPC at Liverpool John Moore’s University.

In August 2018 I joined Express Solicitors in the New Client Team, after joining OL/PL I became Ryan Postlethwaite’s litigation assistant. We have worked on cases such as: Equality Act, slips and trips, food poisoning, defective product, dog bite and non-PI/ small claims matters. During this period, I undertook a broad range of advocacy: applications for pre-action disclosure, Infant approval hearings, penal notice applications, alternative dispute resolution hearings, mediation appointments, allocation hearings and small claims trials. I continue to develop my legal skills and communication skills and professional relationships with clients.

In March 2020 I began my training contract, during this period I have taken a proactive role with my client care skills, presenting options to clients in clear understandable manner that avoids complex medical and legal terminology, advising of the next steps in their case, developing good working relationships, being approachable and managing client expectations.

Email RobertLinkedIn

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Stephen Herbert

Senior Credit Controller

Stephen Herbert

Senior Credit Controller

Email StephenLinkedIn

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Stephen Postlethwaite

Trainee Solicitor

Stephen Postlethwaite

Trainee Solicitor

Stephen Postlethwaite started working for Express Solicitors in the Consumer Claims Department in February 2021 as a Litigation Executive under the supervision of Ryan Postlethwaite. His primary role is to provide expert legal advice to those unfortunate enough to be living in poor housing conditions.

When asked what he likes best about his job, Stephen replied ‘’As a private renter myself, I understand the frustrations of having a Landlord ignore or otherwise fail to act on your reasonable requests of repair, which can lead to a feeling of helplessness and anger. Fortunately, those living in poor housing conditions are able to advance a Housing Conditions claim against their Landlord. I take pride in being able to obtain justice for tenants who have been wronged by the Landlords in allowing their homes to fall into disrepair’’.

Stephen specialises in Civil Dispute Resolution, Employment Law, Business and Property Law, Intellectual Property Law and Offences Against the Person.

Stephen was asked how he makes a difference in his role and shared ‘’ I am a very empathetic person which allows me to build a strong rapport with the people I represent. I am also very pragmatic which allows me to build a rapport with my fellow professionals. I am driven to succeed and will stop at nothing to achieve my goals’’.

Academically, Stephen achieved his bachelor’s degree in law back in 2015 and has recently completed his master’s degree together with the legal practice course in 2020.

Email StephenLinkedIn

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Destiny Prince

Trainee Solicitor

Destiny Prince

Trainee Solicitor

Destiny began working with the firm in February 2021 as a Litigation executive.

Destiny mentioned that the most stratifying aspect of his role is that they are able to help people by correcting third parties’ wrong doings and put a smile on clients’ faces by attributing them compensations to make the wrongs less uncomfortable.

He works within financial mis-selling in the Consumer Claims Litigation department. Destiny appreciates how supportive the head of department- Ryan Postlethwaite is, and how everyone within the company takes care of each other by checking up on them and being an actual team.

When asked why he is good at what he does, Destiny responded ‘’I have experience in the law I practise and this gives me the ability to be confident and effective in what I do. In addition to this, I take my clients claims to heart and I am passionate about helping them. This gives me the ability to go the extra mile for my clients and make sure the compensation they are attributed is reasonable.’’

Destiny is a LLB graduate and has previous litigation experience in Financial mis-selling in another firm in Manchester.

Destiny lives in Manchester however, he was born in Rome, Italy and lived in Verona, Italy for most of his life. He moved to England in 2014 where he had to learn the language and fit in. Within 6 years of being in England, he was able to learn English, and graduate from college as well as university. Destiny has always been employed, as he believes employment is the best way to work on further developing your skills.

When asked what he does in his spare time, he said ‘’I have found myself researching stocks and cryptocurrency. A life with no investments is a long life and so planning for the future is what makes the difference between someone who is stable and someone who is still trying to figure it out.’’ Destiny has a vehicle trading business that he started during the pandemic. He also like to keep himself in shape by going to the gym and playing football.

Destiny’s favourite quote is ‘’Don’t worry about anything, pray about everything’’.

Email DestinyLinkedIn

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Richard Perkins

Litigation Executive

Richard Perkins

Litigation Executive

Richard Perkins is a Litigation Executive at Express Solicitors who joined April 2021.

When asked what he likes best about his job, Richard said ‘’I love speaking with clients and learning about their story and identifying the problem. Every client has a story to tell and they come to lawyers looking for a solution to an issue that they had no idea was going to happen. I love advising the client on the best course of action and agreeing how best to proceed.”

Richard specialises in Road Traffic Accident and Insurance claims which are focussed on Credit Hire and Personal Injury Litigation. He has a keen interest in Clinical Negligence and enjoys all aspects of negligence-based claims.

In making a difference, Richard said “I am very customer focussed and very passionate about the law. Clients are everything, and I am very privileged to serve clients and help to find a remedy to sometimes complex problems.”

Richard hold an LLB (Hons) and is working towards his Legal Practice Certification and LLM with the goal of becoming a solicitor.

Email RichardLinkedIn

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Evita Perkone

Litigation Assistant

Evita Perkone

Litigation Assistant

Email EvitaLinkedIn

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Suhail Ilyas

Litigation Assistant

Suhail Ilyas

Litigation Assistant

Email SuhailLinkedIn

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Zanis Zaraks

Litigation Assistant

Zanis Zaraks

Litigation Assistant

Email ZanisLinkedIn

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Abigail Clements

Litigation Assistant

Abigail Clements

Litigation Assistant

Email AbigailLinkedIn

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Scott Marks

Litigation Assistant

Scott Marks

Litigation Assistant

Email Scott

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Hafsa Mustafa

Litigation Assistant

Hafsa Mustafa

Litigation Assistant

Email Hafsa

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Lee Ginty

Legal Secretary

Lee Ginty

Legal Secretary

Email Lee

Ryan Postlethwaite Express SOlicitors

Ryan Postlethwaite

Head of Consumer Claims Litigation

READ BIO

Ryan Postlethwaite joined Express Solicitors in August 2013 and is head of our Consumer Claims Litigation Team specialising in housing disrepair and tenancy deposit cases.

Ryan started in our new client team, before quickly being promoted to the role of Litigation Executive and then Trainee Solicitor in September 2014. Ryan qualified as a Solicitor in September 2016.

Ryan enjoys advocacy and attained his higher rights of audience in 2016, allowing him to practise as a Solicitor Advocate. He believes that court advocacy is an extremely important skill that can often make or break a case and he relishes the opportunity to put persuasive arguments before judges on behalf of his clients.
Ryan has advised Express solicitors on a number of high value transactions and has astute commercial awareness. When acting for clients in housing disrepair and tenancy deposit claims, this allows him to stay one step ahead of Defendants and provide excellent tactical advice in relation to their claim.

Ryan has a particular interest in enforcement of debts and tries to think outside of the box when trying to recover debts on behalf of clients. He says “winning a case and obtaining an order that someone must pay you compensation is only half the battle. Where a person or company is uninsured, actually recovering money can be extremely difficult. Every single attempt at enforcing a court order is individual and particular regard must be had in relation to the person that owes the debt. In disputes involving landlords, a particularly important tool to employ can be that of applying for a charging order over a property owned by the landlord.

This can give rise to a possession order which would allow a client to take possession of the property and sell it to satisfy the debt.

In relation to tenancy deposit claims, Ryan notes that “the requirement for deposits to be protected is there to protect tenants who have assured short hold tenancies and ensure that they have redress at the end of a tenancy should landlords not return a deposit.

Unfortunately too many landlords fail to properly protect a deposit and this rightly gives tenants access to a compensatory scheme which we at Express Solicitors are able to advise on.”

Ryan strongly believes that too many people have to live in extremely poor and potentially dangerous conditions due to landlords failing to adequately maintain the properties in which tenants live. Despite tenants reporting problems to landlords, issues are often left unresolved for long periods of time. Fortunately a housing disrepair claim can be brought in these circumstances and tenants can recover compensation for the conditions they have had to endure, and landlords can be forced to make repairs that are needed to the property.

Ryan and his extremely knowledgeable team are able to offer advice in relation to these issues.

profile picture of amy jackson

Amy Jackson

Associate Solicitor

READ BIO

Profile picture of ahed attar

Ahed Attar

Assistant Solicitor

READ BIO

Ahed Attar is an Assistant Solicitor in the Consumer Claims Litigation department, having joined the firm in January 2021. Ahed Specialises in Consumer Credit Claims.

When asked how he makes a difference Ahed replied “Through my career, I have gained experience of handling claims in the Small Claims Track, Fast Track and Multi Track. I assess the facts of each of my clients’ cases. Further, I then consider the evidence and case-law in support of my clients’ cases, to progress these and counter any arguments raised by Defendants. I provide clear and concise advice to clients at all stages from inception of their cases all the way through to trial. I understand clients can find the litigation process daunting. I’m always available to discuss any concerns clients have and to ensure the process is made as easy as possible.”

Through Ahed’s career to date, he have obtained settlements at all stages, pre-litigation and post litigation. Ahed has attended telephone case management conferences and hearings making submissions and obtaining directions which are favourable to my clients’ cases.

Ahed completed his Law degree at University of Buckingham and has an LLM in Human Rights Law, the BPTC and LPC.

profile picture of hazel needham

Hazel Needham

Chartered Legal Executive

READ BIO

I joined Express Solicitors in January 2021 as a Chartered Legal Executive.

I first studied law aged 17 as part of a business studies course and was captivated by the subject. Much later, while working for a local building society, I transferred to the litigation department and was given the opportunity to study with CILEx. After completing the Diploma in Law, my employer advised there was no business need for me to continue to study. Undeterred and determined to achieve the fellowship qualification, I continued and completed the Higher Diploma, I graduated from CILEx in 2013.
A large part of my career has been in financial services, working for several high street banks and building societies. In my first role with one of the high street banks, I recall the introduction of PPI policies and being instructed to sell a policy with every personal loan as this would make the bank a lot of money.

There is no doubt PPI was beneficial to some, however many borrowers had no need for the protection, and most were charged excessive premiums. Plevin claims are an opportunity for the financially injured to receive just recompense and for financial institutions to pay back the commission concealed in the hiked-up premiums. It is being able to restore the unfairness for my clients which is the source of my job satisfaction.

Prior to Plevin, I worked in debt recovery, industrial disease and mortgage repossessions.
In my last role, I was compared to a combine harvester on the basis that irrespective of whatever obstacles arose, I pushed through unfazed to achieve a good outcome for my clients.
My many and diverse life experiences have provided me with the ability to communicate well and empathise with clients in difficult circumstances.

Alongside full-time employment and being married with 2 young sons, I completed the CILEx course in 2013. Despite several enforced role changes and circumstances, my admission as a CILEx fellow was delayed until 2019. I am secretary for the Greater Manchester CILEx branch.

profile picture of Robert McKenna

Robert McKenna

Trainee Solicitor

READ BIO

I am currently a Trainee Solicitor in the Consumer Claims Litigation Department. I completed my Law degree, master’s in criminal justice and LPC at Liverpool John Moore’s University.

In August 2018 I joined Express Solicitors in the New Client Team, after joining OL/PL I became Ryan Postlethwaite’s litigation assistant. We have worked on cases such as: Equality Act, slips and trips, food poisoning, defective product, dog bite and non-PI/ small claims matters. During this period, I undertook a broad range of advocacy: applications for pre-action disclosure, Infant approval hearings, penal notice applications, alternative dispute resolution hearings, mediation appointments, allocation hearings and small claims trials. I continue to develop my legal skills and communication skills and professional relationships with clients.

In March 2020 I began my training contract, during this period I have taken a proactive role with my client care skills, presenting options to clients in clear understandable manner that avoids complex medical and legal terminology, advising of the next steps in their case, developing good working relationships, being approachable and managing client expectations.

profile picture placeholder

Stephen Herbert

Senior Credit Controller

READ BIO

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Stephen Postlethwaite

Trainee Solicitor

READ BIO

Stephen Postlethwaite started working for Express Solicitors in the Consumer Claims Department in February 2021 as a Litigation Executive under the supervision of Ryan Postlethwaite. His primary role is to provide expert legal advice to those unfortunate enough to be living in poor housing conditions.

When asked what he likes best about his job, Stephen replied ‘’As a private renter myself, I understand the frustrations of having a Landlord ignore or otherwise fail to act on your reasonable requests of repair, which can lead to a feeling of helplessness and anger. Fortunately, those living in poor housing conditions are able to advance a Housing Conditions claim against their Landlord. I take pride in being able to obtain justice for tenants who have been wronged by the Landlords in allowing their homes to fall into disrepair’’.

Stephen specialises in Civil Dispute Resolution, Employment Law, Business and Property Law, Intellectual Property Law and Offences Against the Person.

Stephen was asked how he makes a difference in his role and shared ‘’ I am a very empathetic person which allows me to build a strong rapport with the people I represent. I am also very pragmatic which allows me to build a rapport with my fellow professionals. I am driven to succeed and will stop at nothing to achieve my goals’’.

Academically, Stephen achieved his bachelor’s degree in law back in 2015 and has recently completed his master’s degree together with the legal practice course in 2020.

profile picture of destiny prince

Destiny Prince

Trainee Solicitor

READ BIO

Destiny began working with the firm in February 2021 as a Litigation executive.

Destiny mentioned that the most stratifying aspect of his role is that they are able to help people by correcting third parties’ wrong doings and put a smile on clients’ faces by attributing them compensations to make the wrongs less uncomfortable.

He works within financial mis-selling in the Consumer Claims Litigation department. Destiny appreciates how supportive the head of department- Ryan Postlethwaite is, and how everyone within the company takes care of each other by checking up on them and being an actual team.

When asked why he is good at what he does, Destiny responded ‘’I have experience in the law I practise and this gives me the ability to be confident and effective in what I do. In addition to this, I take my clients claims to heart and I am passionate about helping them. This gives me the ability to go the extra mile for my clients and make sure the compensation they are attributed is reasonable.’’

Destiny is a LLB graduate and has previous litigation experience in Financial mis-selling in another firm in Manchester.

Destiny lives in Manchester however, he was born in Rome, Italy and lived in Verona, Italy for most of his life. He moved to England in 2014 where he had to learn the language and fit in. Within 6 years of being in England, he was able to learn English, and graduate from college as well as university. Destiny has always been employed, as he believes employment is the best way to work on further developing your skills.

When asked what he does in his spare time, he said ‘’I have found myself researching stocks and cryptocurrency. A life with no investments is a long life and so planning for the future is what makes the difference between someone who is stable and someone who is still trying to figure it out.’’ Destiny has a vehicle trading business that he started during the pandemic. He also like to keep himself in shape by going to the gym and playing football.

Destiny’s favourite quote is ‘’Don’t worry about anything, pray about everything’’.

profile picture of richard perkins

Richard Perkins

Litigation Executive

READ BIO

Richard Perkins is a Litigation Executive at Express Solicitors who joined April 2021.

When asked what he likes best about his job, Richard said ‘’I love speaking with clients and learning about their story and identifying the problem. Every client has a story to tell and they come to lawyers looking for a solution to an issue that they had no idea was going to happen. I love advising the client on the best course of action and agreeing how best to proceed.”

Richard specialises in Road Traffic Accident and Insurance claims which are focussed on Credit Hire and Personal Injury Litigation. He has a keen interest in Clinical Negligence and enjoys all aspects of negligence-based claims.

In making a difference, Richard said “I am very customer focussed and very passionate about the law. Clients are everything, and I am very privileged to serve clients and help to find a remedy to sometimes complex problems.”

Richard hold an LLB (Hons) and is working towards his Legal Practice Certification and LLM with the goal of becoming a solicitor.

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Evita Perkone

Litigation Assistant

READ BIO

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Suhail Ilyas

Litigation Assistant

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Zanis Zaraks

Litigation Assistant

READ BIO

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Abigail Clements

Litigation Assistant

READ BIO

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Scott Marks

Litigation Assistant

READ BIO

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Hafsa Mustafa

Litigation Assistant

READ BIO

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Lee Ginty

Legal Secretary

READ BIO