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How to claim compensation for factory or warehouse accidents and injuries

Have you been injured in a factory or warehouse accident? Speak to the factory accident claims team at Express Solicitors to start your no win, no fee compensation claim today.

Last updated on May 4th, 2022.

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Key points for making an injury claim

The most important things to remember when making a warehouse or factory accident claim:

  • The Health and Safety Executive states that your employer has a duty of care
  • You can claim for warehouse accident injuries if you were not trained, or left at risk
  • You can claim even if another employee caused the injury
  • You generally have three years to make a claim
  • You can claim on a no win, no fee basis.

What are warehouse or factory accident claims?

Factory and warehouse accident claims are some of the most common of all accident at work compensation claims. No matter where you work, be it a construction site or an office, there is an element of risk.

Under the Health and Safety at Work Act 1974, your employer has a legal obligation to keep your workplace safe. In hazardous zones such as warehouses, these responsibilities go even further, for example:

  • Providing adequate training for all machinery
  • Inspecting machinery and making sure broken equipment is not in use
  • Carrying out risk assessments for hazards.

The most common warehouse and factory accident claims are for:

Slips, trips and falls

Warehouse and factory floors may be wet, uneven, or cluttered with trip hazards that lead to slips or fall injuries.

Falls from a height

You could make a warehouse accident claim if your employer has not given you adequate safety equipment or trained you to work at a height.

Falling objects

Warehouses often store items at a height. If your employer has failed to make sure items are stored correctly, this could result in a falling object injury. Similarly, if shelves are overloaded or not assembled correctly, this could be dangerous.

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What compensation can I claim after a factory or warehouse accident?

When you start an accident at work compensation claim, you’ll speak to one of our trusted advisors, who can tell you what you can claim for. When we assess your claim, we’ll look at how serious your injury was, how much you lost in earnings, and how the injury has affected your life.

We can help you to find evidence to prove your employer was at fault, and get you the biggest no win, no fee settlement possible.

How much compensation can I claim?

The amount you can claim for a warehouse accident depends on several factors, and there is no pre-set total. Our expert solicitor team will review your case and give you a total based on:

  • The extent of your physical injury. These are known as ‘general damages’, and will also reflect the treatment you need, as well as any long-term effects. We’ll also consider psychological effects, such as trauma from the incident. The worse the damages, the higher your compensation amounts will be.
  • Costs and loss of earnings. These are known as ‘special damages’. For example, you may need to pay for private physio treatments, or travel to get to the hospital. You should keep all receipts for this. Similarly, if you’ve had to make adjustments to your car or home, you can claim for these. You can also factor in loss of earnings if you’ve had to take time off work, including bonuses. If you’re claiming for somebody who has died at work, you can also claim for funeral costs.
  • Impacts on your life. The impacts of an injury at work can be minor to life changing. We will consider all aspects, from mobility issues to hobbies and psychological effects.

The Judicial Board Guidelines

While every case is different, the Judicial Board Guidelines offer example compensation amounts based on injuries to specific body parts. For example:

  • Neck and back injuries can range from £3,000 to £100,000 in compensation
  • Work-related upper limb disorders can be worth as much as £30,000
  • Burns can be worth as much as £83,000 in compensation.

Client Stories – Falling From Height

Frank fell 25 feet from scaffolding while laying bricks on a construction site. We were able to help him recover compensation and move on with his life.

How long after my warehouse or factory accident can I claim?

You will generally have three years from the date of your workplace accident to make a no win, no fee claim. However, we recommend making a claim as soon as you feel well enough to do so. This will help us to gather the most accurate evidence, for example with witness statements.

Similarly, you may have a better chance of gathering medical reports, employer statements and CCTV evidence the sooner you claim.

There are some exceptions to the three-year limit:

  • If you were mentally incapacitated, for example if you suffered brain damage, then there is no time limit.
  • If your accident happened overseas, please ask our solicitors about time limits.
  • If you were using equipment that was found to be faulty, the limit would be three years from the date the fault was discovered.

No win, no fee warehouse, factory claims

When you make a compensation claim with Express Solicitors, your claim will be dealt with on a no win, no fee basis. That means that you only pay if your claim is successful – so you won’t be out of pocket if you do take legal action.

There’s no need to worry about claiming against your employer. Your compensation will come out of their insurance, and we go above and beyond to make sure it’s representative of your injury. For complete assurance and expert advice, contact Express Solicitors.

You’ll claim more with us.

We have recovered an additional £21.2m more in compensation for clients who switched to us from their previous firm. Contact us now to discover the real value of your claim.

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What types of warehouse or factory accidents and injuries can I claim for?

Warehouse accidents can be minor, life-changing, or in some cases, fatal. Our expert solicitors will assess your compensation claim based on the severity of your injury and how it has impacted your life.

Some of the most common warehouse accident claims are for:

  • Manual handling or repetitive strain (heavy lifting or strain from repeated activities)
  • Cuts and bruises
  • Shoulder and arm injuries from lifting
  • Neck and back injuries from lifting
  • Foot and toe injuries from dropping heavy loads
  • Sprains, fractures and breaks from falls or falling objects
  • Chemical burns or exposure such as asbestos
  • Electrocution from faulty equipment
  • Crushing injuries from equipment or falls
  • Hearing damage from noise exposure
  • Vibration damage from overuse of tools
  • Brain damage from falling objects or falls
  • Death from injuries.

With moving vehicles, objects at a height, machinery and potentially dangerous chemicals, warehouses and factories are extremely dangerous places to work in. That’s why your employer has a legal obligation to follow all government safety guidelines. If they do not, and you suffer an injury act work, we can help you make a compensation claim.

Warehouse accidents with forklift trucks

One of the biggest hazards in a warehouse is the forklift, which can cause accidents for many reasons:

  • Inadequate training could lead to loss of control of the vehicle and result in injury.
  • Driving with a load elevated could upset the balance and cause objects to fall
  • Driving with more than one operator is not recommended and could be distracting or dangerous
  • Driving at speed could cause the driver to lose control and hurt somebody
  • Lack of crash barriers around the warehouse could make the impacts of crashes worse.

Your employer will have to consider all of these in risk assessments, which are essential as part of the Health and Safety at Work Act 1974. If you feel your employer has not acknowledged these responsibilities, you could make a forklift accident claim.

Warehouse accidents with forklifts

Forklifts are potentially very dangerous pieces of machinery. If you have not been trained appropriately, or the forklift is faulty, you may suffer an injury and could claim for compensation for a forklift accident.

Faulty equipment

There are many faulty equipment compensation claims each year, for example, through electric shock caused by faulty wiring.

Exposure to harmful substances

Your employer must give you COSHH (Control of Substances Hazardous to Health) training where appropriate, providing personal protective equipment when needed and storing chemicals safely. Exposure may lead to chemical burns or breathing problems.

We understand the financial impact of an accident.

In 99% of cases, we recovered more compensation than the insurer’s first offer. We’ll provide financial security with our interim payments wherever possible, meaning you don’t need to rush into an offer that is lower than you’re legally entitled to.

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Manual handling accidents

If you’ve not received adequate manual handling training, you may suffer an injury when trying to lift or move heavy loads.

Other hazardous workplace injuries

Other injuries that are specific to certain job roles include:

  • Crushing injuries – for example, with faulty machinery
  • Hand arm vibration syndrome – permanent damage caused by overuse of vibrating tools
  • Hearing damage – due to overexposure to loud noises.

Workplace injuries in factories and warehouses are not completely preventable, but with the right risk assessment in place, your employer can keep them to a minimum.

You could make factory accident claims if your employer has failed in their duty of care – for example, not providing adequate training, or exposing you to a risky environment.

A warehouse accident may result in a minor to a severe injury, from cuts and bruises to spinal injuries and brain damage.

Express Solicitors is here to help. We can help you to gather evidence to prove you were not at fault, and get you the biggest compensation settlement possible on a no win, no fee basis.

Why should you choose us?

100% No-Win-No-Fee

Contact us with the comfort of knowing you’ll never be at financial risk when you claim with us. We cover all legal costs, never charge upfront fees, and we only get paid if you do.

Advanced payments available

We understand how an accident can affect your financial position. We always look to collect an early compensation (interim) payment where possible.

We can take over your case

With legal specialists for every type of accident claim, we can take over your claim at any stage from another solicitors. We take pride in winning cases other firms turn down.

Warehouse and factory back injury claims

Another common warehouse injury compensation claim is for back injuries. These usually relate to manual handling – when an employee has not been trained properly to lift or move heavy loads. However, they can also be caused by falling objects or even crushing injuries.

You can make a warehouse injury claim even if you were carrying the object yourself. If you did not receive proper manual handling training, you could make a claim for personal injury, which would come out of your employer’s liability insurance. Your employer has a legal responsibility to keep you safe – whether that’s preventing falling objects, or training you to lift.

Manual handling accidents

By law, all warehouse operatives must undergo manual handling training. The Manual Handling Operations Regulations 1992 state that workers must be trained in heavy lifting. Employers should also reduce the need for manual handling, and minimise risk when it is required. This may involve using machinery to assist workers.

Manual handling injuries are very common, affecting the back, foot and upper limbs. If your employer has failed to provide you manual handling training and you have been injured, you could claim for compensation.

Slips and trips

Slips, trips and falls are the most common warehouse accident claims simply because of the sheer number of hazards in the workplace. It is your employer’s responsibility to keep this to a minimum with risk assessments. For example, they may need wet floor signs or to eliminate tripping hazards from the warehouse or factory floors.

As an employee, it is your duty to keep your environment tidy, but your employer would be responsible if you did suffer an accident. Even if your fall was caused by another employee, you could make a claim against your employer’s liability insurance for failing to keep the workplace safe.

Employers should look out for warehouse hazards such as:

  • Spillages
  • Trip hazards in walkways such as boxes or cables
  • Poor lighting
  • Objects at a height.

If you’re not sure who was at fault, speak to the Express Solicitors team. We specialise in factory accident claims, and no matter how small your injury may seem, we can help you to get the biggest compensation settlement possible – no win, no fee.

Unlimited legal support.

That’s right, we provide unlimited legal support for our prospective clients. Not sure if you have a claim, or if you even want to make a claim? You can speak with us for as long as you like and as many times as you like. We’ll let you know your legal rights, completely free of charge and with no obligation to make a claim.


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Your employer’s duty of care

Under the Management of Health and Safety at Work Regulations 1999 and the Manual Handling Operations Regulations 1992, your employer has a duty of care to keep you safe. This includes identifying hazards, minimising risks and providing training. Failure to adhere to any of these could result in injury, leading to factory accident claims.

Under these laws, your employer must:

  • Ensure the health and welfare of employees ‘so far as is reasonably practicable’
  • Assess risks to staff and visitors
  • Prevent risks where possible
  • Offer safe equipment and work systems
  • Providing training and information (signage etc.) to keep staff safe
  • Make sure workforce and health and safety representatives have their say on health and safety issues
  • Where possible, reduce the need for and risks of manual handling
  • Review performance and training
  • Make sure their staff are following strict safety guidelines, and not risking the welfare of others.

If you’re been injured in a warehouse accident that wasn’t your fault and feel your employer was to blame, you may be able to claim no win, no fee compensation.

The Health and Safety Executive on warehouse accident injuries

The Health and Safety Executive (HSE) is responsible for making the laws around health and safety in warehouse environments. These laws are specifically designed to prevent accidents in this hazardous workplace, and work alongside the Health and Safety at Work Act 1974.

They affect hazards such as:

  • Slips, trips and falls
  • Forklift truck and other machinery accidents
  • Manual handling injuries
  • Falling object injuries.

You are within your rights to make a warehouse accident claim if your employer has not met these legal obligations. Our expert solicitors can help you to gather evidence to support your no win, no fee compensation claim.

Warehouse accident facts and stats

Warehouse and factory accident claims are common due to the hazardous nature of these workplaces. According to the HSE, these were the most common causes of non-life-threatening injuries between 2009 and 2013:

  • 35% of accidents were slips, trips or falls
  • 22% of accidents were falls from a height
  • 12% of accidents were caused by manual handling
  • 6% of accidents were caused by moving vehicles.

While these are the most common accidents, you can make a compensation claim for a number of injuries at work. Our expert lawyers will guide you through the claims process to make sure you get the biggest no win, no fee settlement possible.

Average compensation amount for warehouse accidents

Our table below is a guide to the amounts of compensation you may receive if you’ve been injured at work. These amounts are based on a combination of case law, our previous claims, and the Judicial College Guidelines.

These amounts do not include additional compensation you may be able to claim for your out of pocket expenses.

Speak with our accident at work solicitors for more information and to find out how much you might be entitled to claim for your injury.

Compensation amounts for accidents at work

Part of body Severity of injury Amount of compensation Types of injuries
Head Minor £1,880.00 to £10,890.00 Covers brain damage with recovery within a few weeks. Higher compensation if symptoms include headaches.
Head Moderate £13,430.00 to £112,130.00 Symptoms ranging from poor concentration, lower and higher risk of epileptic attacks, minor personality changes, depression, more severe intellectual impairment, or injuries/symptoms leading to a vegetative state.
Head Serious £186,890.00 £240,590.00 Covers reduced life expectancy, serious physical symptoms, serious changes to personality or intellect, large dependence on others due to paralysis or otherwise.
Head Severe £240,590.00 to £344,640.00 Covers minimally conscious state (life expectancy less than 15 years), severe disability, brain damage with little/no response, vegetative states needing full-time nursing.
Eye Severe £56,080.00to £229,260.00 Complete blindness on one/both eyes or severe visual impairment on one/both eyes.
Face Minor £1,460.00 to £7,460.00 Light or no scarring on the face, but no fractures, loss/damage of one/two front teeth, simple fractures of the jaw or nose, but with a possibility of complete recovery.
Face Serious £15,320.00 to £26,010.00 More serious fractures such as a broken jaw or nose, breaking/damage/loss of several teeth.
Face Severe £26,010.00 to £38,850.00 Severe injuries resulting in facial disfigurement, several jaw fractures, chronic tooth pain, and scarring. May lead to eating restrictions or higher risk of joint arthritis. Covers negative effects on mental health.
Ear/ hearing Minor Up to £5,980.00 Possible Noise Induced Hearing Loss (NIHL), slight/occasional tinnitus.
Ear/ hearing Moderate £12,700.00 to £25,350.00 Partial hearing loss or mild to severe tinnitus.
Ear/ hearing Serious £25,350.00 to £38,850.00 Complete deafness in one ear. Severity varies based on additional symptoms (e.g. dizziness, tinnitus, etc.).
Ear/ hearing Severe £77,430.00 to £120,040.00 Complete deafness in both ears. Higher compensation for child injuries also resulting in a loss of speech.

Compensation amounts for back, neck, shoulders and upper body injuries

Part of body Severity of injury Amount of compensation Types of injuries
Neck Minor Up to £6,680.00 Soft tissue injuries or whiplash with recovery within 3 – 24 months. Compensation factors include severity of pain and amount of negative effects on everyday life.
Neck Moderate £7,410.00 to £47,760.00 Covers injuries that accelerated a pre-existing condition, disc lesions, cervical spondylosis, serious limitation of movement, permanent and/or recurring pain, all caused by fractures or dislocations.
Neck Severe £56,100.00 to £139,210.00 Serious fractures, severe soft tissue damage, chronic pain conditions, disc damage, partial paraplegia, or significant, permanent disability.
Back Minor £2,090.00 to £10,670.00 Includes lighter strains, sprains, disc prolapses, and soft tissue injuries. Recovery between 3 months and 5 years.
Back Moderate £11,730.00 to £26,050.00 Includes: spinal fusion, compressed or fractured lumbar spine (possibly resulting in higher risk of osteoarthritis and constant pain), prolapsed discs and other injuries that may require surgery and a continued acceleration/worsening of a pre-existing back condition.
Back Severe £36,390.00 to £151,070.00 Typically requires surgery. Injuries include: damaged spinal cord and partial paralysis, psychological issues, loss of bladder and/or bowel function, disc lesions, impaired movement, arthritis, etc.
Shoulder Minor Up to £6,730.00 Soft tissue injury resulting in pain. Full recovery between 3 – 24 months.
Shoulder Serious £10,890.00 to £16,380.00 Fractured humerus, clavicle or rotator cuff needing surgery.
Shoulder Severe £16,380.00 to £40,970.00 Significant disability caused by severe damage to the neck or brachial plexus.
Pelvis & hips Minor £3,370.00 to £10,750.00 Complete recovery after minor soft tissue injuries. Little or no disability within 2 years.
Pelvis & hips Moderate £10,750.00 to £33,430.00 No serious disability, but covers injuries requiring hip operations, replacement of hips (or the need for either in the future).
Pelvis & hips Severe £33,430.00 to £111,690.00 Severe hip/pelvis fractures resulting in bowel damage or spinal fusion, childbirth complications, hip replacement, and/or leading to higher likelihood of future surgery.
Scarring (not facial) Minor £2,020.00 to £7,380.00 One noticeable scare or several superficial, unsightly scars on the legs, arms, or hands.
Scarring (not facial Moderate Up to £7,380.00 Full recovery within 2 years, up to a partial recovery with symptoms that are not largely debilitating.
Scarring (not facial Severe £6,680.00 to £19,390.00 Several noticeable laceration scars or a single disfiguring scar.

Compensation amounts for arm, hand, and finger injuries

Part of body Severity of injury Amount of compensation Types of injuries
Arm Mild £5,630.00 to £16,380.00 Fractured forearm.
Arm Moderate £16,380.00 to £33,430.00 Serious arm injury leading to long-lasting symptoms.
Arm Serious £33,430.00 to £111,690.00 Serious injury resulting in an inability to use the arm(s) to some extent. Does not result in amputation.
Arm Severe £82,040.00 to £255,930.00 Results may include the amputation of one/both arms. Compensation amount will depends on amputated area, whether phantom pain is experienced, and on other effects on the quality of life.
Elbow Moderate Up to £10,750.00 Includes: tennis elbow, deep cuts, simple fractures, no permanent damage.
Elbow Serious £13,360.00 to £27,320.00 Results in restricted movement but does not require surgery or cause disability.
Elbow Severe £33,430.00 to £46,780.00 Injury causes severe disability or requires surgery.
Wrist Moderate Up to £8,740.00 Uncomplicated Colles fracture or minor undisplaced fractures with recovery between 1 – 2 years. May include use of plasters.
Wrist Serious £10,750.00 to £20,900.00 Soft tissue damage or broken wrist causing some permanent disability.
Wrist Severe £20,900.00to £51,070.00. Significant permanent disability or complete loss of wrist function.
Hand Minor Up to £4,050.00 Covers lacerations and crush injuries, and soft tissue injuries (recovery within 6 months).
Hand Moderate £4,780.00 to £11,330.00 Covers penetrating wounds and crush injuries resulting in permanent but non-intrusive symptoms, or soft tissue damage and deeper cuts resulting in impairment of the hand (may require surgery).
Hand Severe £24,740.00 to £171,920.00 Covers amputation and rejoining of several fingers, resulting in a clawed, impaired, or unsightly hand, amputation of one/both hands (alternatively, amputation of several fingers rendering the hand almost useless).
Finger Minor Up to £4,055.00 Includes: full-healed fractured finger bones (healed within 1 year) with/without minor scarring.
Finger Moderate £3,370.00 to £5,000.00 Includes: complete (or almost complete) recovery after broken finger, amputation or loss of a part of the little finger.
Finger Severe £10,380.00 to £31,350.00 Includes: complete amputation of one/more fingers, fractures of the index finger. Compensation depends on level of disability and suffering.
Thumb Minor Up to £4,055.00 Short-term, severe pain gone within 3 months.
Thumb Moderate £3,370.00 to £10,750.00 Covers fractures with recovery within 6 months, damage to nerves or tendons resulting in partial loss of sensation, and cosmetic thumb deformities.
Thumb Severe £10,750.00 to £46,780.00 Partial/complete amputation of the thumb, surgical wire insertions, nerve damage, fractures, inability to grip.

Compensation amounts for leg and foot injuries

Part of body Severity of injury Amount of compensation Types of injuries
Leg Minor £7,780.00 to £12,010.00 Minor injuries with recovery within a few months (e.g. soft-tissue injuries, bruising, cuts, and contusions). Slightly more severe injuries such as simple fractures of the femur, tibia, or fibula.
Leg Moderate £15,320.00 to £46,780.00 Minor fractures with partial recovery, serious soft tissue injury, injuries to one leg (e.g. broken bones, crushing injuries), ligament injuries, compound fractures leading to near certainty of arthritis or instability.
Leg Severe £46,780.00 to £240,590.00 Severe injuries resulting in extensive degloving, bone grafting, permanently reduced mobility, or amputation of one/both legs (above/below the knee).
Knee Minor Up to £11,730.00 Includes soft tissue injuries (recovery within a few months), a twisted knee, lacerations, or bruising resulting in discomfort or pain.
Knee Moderate £22,340.00 to £37,070.00 Includes: seriously damaged kneecaps, ligaments, or muscles, dislocation, a torn meniscus, acceleration injuries (over several years), resulting in ongoing discomfort or pain.
Knee Severe £44,470.00 to £82,080.00 Covers constant pain, severe disability, or muscle wastage. Higher compensation if need for surgery or injury effects quality of life.
Ankle Minor Up to £11,730.00 Smaller fractures, but bone has not been displaced. May include sprains, injured ligaments (likely leads to scarring). Smaller injuries can allow for full recovery within a year, without any scarring.
Ankle Moderate £11,730.00 to £42,710.00 Includes ligament tears, fractures, leading to smaller disabilities while standing/moving. Increased risk of osteoarthritis. Operation/cast needed. May lead to inability to work or call for special footwear.
Ankle Severe £42,710.00 to £59,480.00 Severe injury resulting in deformities, disabilities, or even amputation of the body part down the line.
Achilles Minor £6,200.00 to £10,750.00 Minor instability due to tendon damage around the ankle. Some more severe cases might involve scarring.
Achilles Moderate £10,750.00 to £17,970.00 More serious injury and partially ruptured tendon. More severe cases tend to involve disability and/or permanent scarring.
Achilles Severe £21,320.00to £32,780.00 Restricted movement of the ankle due to severed muscle tissue. Small likelihood of further improvement of limp and residual scarring.
Foot Minor Up to £11,730.00 Includes: minor fractures, lacerations or contusions (with complete recovery within 2 years), ruptured ligaments or other puncture wounds that result in chronic pain or a permanent limp.
Foot Moderate £11,730.00 to £59,730.00 Includes: metatarsal fractures resulting in permanent deformity and ongoing symptoms, fractured heels (both), restricted mobility, degloving and heel fusion.
Foot Severe £71,640.00 to £171,920.00 Injury needing amputation of one/both feet or traumatic amputation of the forefoot (to prevent need for complete amputation).
Toe Minor Up to £8,190.00 One or more broken toes with a varying recovery period. Compensation depends on presence of long-term symptoms and speed of recovery.
Toe Moderate £8,190.00 to £11,730.00 Multiple fractures, crush injuries to two/more toes, permanent disability. May have involved unsuccessful past operations.
Toe Severe £11,730.00 to £47,830.00 Severe crush injuries leading to less/surgical amputation of one or two toes (not including the big toe), amputation of all toes or the big toe.

Why choose Express Solicitors?

At Express Solicitors, we offer more than 20 years’ experience settling no win, no fee warehouse accident and factory accident claims. We pride ourselves on taking on the cases that others cannot – getting you the maximum compensation that you deserve.

We can also help with early compensation payments (interim payments) to tide you over while you’re waiting for your case to be settled. Our personal injury solicitors go above and beyond to make sure you’re compensated for your injury, however long it takes.

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