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Beauty treatment claims

Beauty treatment compensation claims are a type of personal injury claim that affect anybody who has been injured as a result of negligence. Our specialist solicitors will listen to your story and fight your corner if you’ve been injured when a beauty treatment went wrong. Contact Express Solicitors today to start your no win, no fee claim.

Last Updated November 8th, 2023.

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Key points for making an injury claim

The most important things to remember when making beauty treatment claims:

  • Your beauty therapist has a duty to keep you safe
  • You can claim against a private salon or the NHS
  • You can claim on a no win, no fee basis
  • You generally have three years to claim
  • You can claim even if your injury is minor.

What is a beauty treatment compensation claim?

A beauty treatment compensation claim is a legal case that is handled by specialist beauty treatment medical negligence solicitors. Beauty salons offer a range of treatments, each with their own risks. If your beauty therapist does not take the right precautions, you could suffer anything from a minor to a life-changing injury.

Our cosmetic product injury solicitors will start a no win, no fee claim on your behalf – helping you to gather evidence and make a claim against your treatment provider. Your claim will include damages for both physical harm and any long-term changes to your life, as well as financial losses. Contact Express Solicitors today to find out the kind of beauty salon injuries you can claim for.

Can I make a beauty treatment compensation claim?

You can make a beauty treatment claim if you have suffered an injury due to a beauty therapist’s negligence. You generally have three years from the date of the incident to make any cosmetic product injury claims, though there are exceptions to this. Our trained cosmetic product injury compensation solicitors can help you to gather evidence to support your no win, no fee case. Speak to our specialist no win no fee solicitors today.

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How much can I get for a beauty treatment negligence claim?

The amount you receive for your beauty treatment negligence claim will vary depending on the seriousness of your injury and other impacts on your life. For example, if you have had to take time off work, our solicitors would also add financial losses to your claim.

As a guideline, these amounts have been paid out based on injury in historical cases:

  • Hair damage, minor to more serious: £6,890 to £10,340
  • Dermatitis from one to two hands: £8,110 to £18,020
  • Facial scarring, minor to very severe: £1,600 to £91,350
  • Bodily scarring, minor to more serious: £2,220 to £21,330
  • Severe burns: up to £98,380.

How to claim for medical negligence

Want to know more about claiming for medical or clinical negligence. Jargon free, we’ll explain your legal rights, letting you know everything you need to know about claiming.

How much compensation can I claim for medical negligence?

Read our medical negligence legal guides to understand your legal rights and how much compensation you may be able to claim.

Laws and regulations in the beauty industry

The beauty industry has to follow the guidelines of the Health and Safety at Work Act 1974, which states that all workplaces must protect their staff and clients from risk. Likewise, as these salons may use harmful chemicals, they have to comply with the Control of Substances Hazardous to Health Regulations 2002. This means that staff must be trained to use harmful chemicals appropriately and protect everyone from risk.

Beauty salons use cosmetic products, which means they must comply with the Cosmetic Products (Safety) Regulations 2004 and only use fully tested, safe products on their clients. Finally, as a seller of services, beauty salons are bound by the Sales of Goods and Services Act 1982, which means they have a duty to protect customers from injury or damages.

Is the beauty industry regulated in the UK?

The beauty industry is not currently regulated in the UK, which poses potential risks to customers. Staff carrying out non-invasive procedures, such as waxing, do not need a qualification to do so, unlike a plastic surgeon.

This leaves customers at risk of injury if staff are not properly trained. However, when an accident does happen, salon staff are bound by RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations) to report it. This could help you when making a beauty treatment compensation claim. Our expert solicitors will help you to gather this evidence to support your claim if you’ve been injured.

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How to make a beauty treatment claim

You can make a beauty treatment claim by calling Express Solicitors and explaining to us the details of your injury. Generally, you have three years from the date of your injury to make a claim, but we advise that you get in touch as soon as possible. This will help us to gather evidence for you to support your claim.

The beauty treatment compensation claims process generally takes the following steps:

  1. You call us and explain the details of your injury including details about the salon, the treatment, and any medical care you’ve had, as well as financial losses or changes to your everyday life.
  2. We help you to gather evidence to support your claim. Once we have this evidence, we will write a ‘Letter of Claim’ and send it to the beauty salon’s insurer.
  3. While we are waiting to hear back, we will calculate a proposed compensation amount based on your injuries, financial losses and any impacts on your day-to-day life.
  4. If the beauty salon admits fault, you will receive your compensation minus our fees. We work on a no win, no fee basis, so if we don’t win the case – you don’t pay a penny.

What if my beauty treatment claim is against the NHS?

If you are making a beauty treatment negligence claim against the NHS, you will have to wait a minimum of four months for them to respond, as they are legally allowed to respond within this timeframe.

Your claim will be against NHS Resolution, which is a government-funded scheme that acts as insurance for when things go wrong. There is no need to worry about taking money off the NHS. Your claim may take longer, but we will always go above and beyond to get you every penny you deserve.

What if my beauty treatment injuries showed up years later?

If the injuries from your beauty treatment were not diagnosed until years later, you may still be able to make a claim. This can happen in cases where medical conditions do not appear until years later, such as mesothelioma caused by asbestos. You need to be able to prove that your injuries are linked to your treatment at the time, so for example, if you were exposed to chemicals while working at a beauty salon, you may be able to tell your doctor.

We can help you to gather evidence to support your claim and work with your medical provider to get you the compensation you deserve.

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That’s right, we provide unlimited legal support for our prospective clients. Not sure if you have a claim, or if you even want to make a claim? You can speak with us for as long as you like and as many times as you like. We’ll let you know your legal rights, completely free of charge and with no obligation to make a claim.

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What evidence do I need to support my beauty treatment compensation claim?

To support your beauty treatment compensation claim, you will need to provide details of the incident, details of your injury, and proof that your injury was caused by the beauty therapist’s negligence. We can help you to gather evidence including:

  • Written details of the incident
  • Photographs of your injury
  • Video footage of the treatment being carried out if possible
  • Medical treatment records and any notes from your doctor
  • Proof of the salon manager’s response to the incident such as accident logs.

How long do I have to make a beauty treatment negligence claim?

You generally have three years to make a beauty treatment claim. However, there are some exceptions to this claim, including if you were under 18 at the time. The exceptions are:

  • If you were under 18, you have up until the date of your 21st birthday to claim, or you can have an adult (a ‘litigation friend’) represent you until your 18th birthday
  • If the injury was caused by a product fault and the product was later found to be faulty, you would have three years from the date that this was discovered
  • If your injuries presented years later, for example, breathing problems linked to chemical use in salons, you would have three years from the date of diagnosis.

How is my claim calculated?

Our beauty treatment solicitors will calculate your claim based on two things: general damages, which relate to your injury, and special damages, which relate to any costs you have incurred.

General damages

General damages relate to the seriousness of the injury itself. For example, a minor scar that is not on the face would be awarded less compensation than severe burns. General damages also account for psychological damage, such as mental trauma from the event.

Special damages

Special damages relate to any money you have lost as a result of your injury. For example, you may have taken time off work or had to pay for medical treatment.

We will also look at the general impacts on your life, for example, if your hands were injured and you can no longer take part in the activities you used to enjoy. All of this will be calculated and we’ll leave no stone unturned to make sure you get the full no win, no fee compensation you deserve.

What if I signed an indemnity form before my beauty treatment?

If you signed an indemnity form before your treatment, this is simply to make you aware of any risks associated with your treatment. For example, your salon may warn you about potential temporary redness after an eyebrow waxing treatment. An indemnity form does not protect a beauty salon from legal action if they are negligent.

If the beauty therapist is not properly trained and causes an accident, or if the salon is unhygienic or unsafe, then they are failing to comply with Health and Safety regulations. You can still make beauty treatment claims if you can prove your salon was negligent. Our expert solicitors are ready to guide you through this.

Can I make a cosmetic product injury claim if I worked in a salon?

You can make a claim if you worked in a salon. For example, RIDDOR reports that contact dermatitis is one of the most common complaints in the UK from those working in a salon. According to the Health and Safety at Work Act 1974, it is your employer’s responsibility to keep you safe and to provide you with appropriate training. If they fail to do either of these and you suffer an injury, you could make a cosmetic product injury claim.

Claiming for an accident at work is different from claiming as a customer. When a customer claims, the compensation is awarded out of the salon’s public liability insurance. If a staff member claims, the compensation comes from their employer liability insurance.

You can make a claim even if you no longer work for the salon. Likewise, there is no need to worry if you are still working there. Your compensation will come from your employer’s insurance, so they will not suffer financially. It is illegal for them to fire you or treat you differently if you have made a claim.

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What kind of beauty treatment negligent claims could I make?

There are many beauty treatment accidents that could lead to a negligence claim, from minor skin damage to burns, cuts and infections. Even if your injury is minor, you could make a beauty treatment claim if your therapist failed to keep you safe.

In the UK, it is estimated that more than half of all beauty salon employees are only trained to Level 2 Health and Safety, with the maximum level being 4. Lack of training could lead to a range of accidents.

Your beauty compensation claim will vary depending on your treatment. Some of the most common beauty treatment compensation claims include laser hair removal burns claims, liposuction negligence claims and many more.

Chemical peel compensation claims

Chemical peel compensation claims may lead to compensation for burns due to the invasive nature of the treatment. This kind of beauty therapy involves using chemicals to lift the top layers of the skin, leaving the customer with smoother looking skin.

Therapists must be highly trained to carry out this procedure. If they choose the wrong product or do not carry out a patch test, this could result in serious burns to the skin.

What is a patch test?

A patch test is a test used to check for skin reactions before carrying out treatments that could touch the skin, such as chemical peels or hair dyes. It’s essential that beauty therapists carry out a patch test 48 hours in advance, otherwise they could risk a severe chemical reaction. Failure to offer a patch test could lead to a chemical peel compensation claim for injury.

Eyebrow waxing compensation claims

Eyebrow waxing compensation claims are another form of burns claim, though in extreme circumstances, they may lead to infections or even sight damage.  To wax the eyebrows, beauty therapists need to apply heated wax, which can cause injury if not done properly.

Can eyebrow waxing damage skin?

Eyebrow waxing can damage skin if it is not performed properly. The skin around the eyebrows is generally thinner than skin on the rest of the face, which means it is more susceptible to damage. If the beauty therapist makes the wax too hot, this could cause burns or skin removal.

You may wish to complain to them or negotiate money off, but this would not warrant a compensation claim.

Eyelash extensions compensation claims

Eyelash extension claims can result from a number of injuries, as both extensions and dyeing require a steady hand. One wrong movement could lead to scratched corneas, chemical burns or even bacterial infections. It is up to the beauty therapist to use the right equipment and keep it clean.

Can you sue an eyelash technician?

You can sue an eyelash technician if your therapist has failed to keep equipment clean or use the right equipment, resulting in your injury. Contact our beauty treatment negligence solicitors to start your no win, no fee claim.

Hair dye compensation claims

You can make a hair dye compensation claim if the dye your therapist uses leads to an allergic reaction. Your beauty therapist is responsible for taking all precautions, including conducting a patch test at least 48 hours in advance. If they fail to do this, or mix chemicals badly resulting in a reaction, you could make a no win, no fee claim.

Can you take legal action against a hairdresser?

You can only take legal action against a hairdresser if you suffered a physical injury due to negligence. You cannot sue a hairdresser if you are unhappy with the result. You may wish to complain, but this would not be for a beauty treatment negligence solicitor to handle.

Hair extensions compensation claims

Hair extensions compensation claims are often linked to skin damage or even baldness. If the stylist is not correctly trained to apply the extensions, this could lead to hair breakage and baldness. Likewise, the adhesive may damage the skin. If you’ve suffered skin damage or patches of missing hair, we can help you claim for both physical and mental harm.

Hair straightening compensation claims

Hair straightening compensation claims relate to chemical burns or equipment burns from the use of straighteners. In most salons, permanent straightening is available, which may be called Japanese or Brazilian straightening, thermal reconditioning, or keratin hair straightening.

All of these types of chemical treatments require a hair strand test at least 48 hours in advance. This helps to determine the strength of the chemical needed. If your therapist does not conduct this test, or uses the wrong chemical, it could result in burns.  You would then be eligible to make a cosmetic product injury claim with our trained solicitors.

Laser hair removal compensation claims

Laser hair removal burns claims are common if the technician is not properly trained to use the product. Laser hair removal is used to permanently remove areas of unwanted hair, but if it is not performed correctly, it could lead to injuries.

You may be able to make a laser hair removal compensation claim for burns, scarring, infections or removal of too much hair. We’ll also consider any psychological harm when we process your claim.

Liposuction negligence claims

Liposuction negligence claims are a kind of cosmetic surgery negligence claims that come from damage caused by invasive surgery. Liposuction involves the removal of fat through a cannula tube. This presents many risks – firstly, using a foreign body could make the patient vulnerable to infection. An unhygienic environment would count as medical negligence, so you could make a claim if you are injured.

Liposuction also requires anaesthetic, and you could suffer an injury if this is not administered correctly. Similarly, you may suffer more minor damage such as friction burns and scarring, or you may suffer mental trauma if the results are uneven. Our experienced cosmetic surgery solicitors will listen to your story and help you start your no win, no fee claim.

Nail extensions compensation claims

Nail extensions compensation claims are commonly seen when technicians are not sufficiently trained. Insufficient training or bad salon hygiene can lead to poorly fitted nails, cuts and bacterial infections. There may also be allergic reactions if the therapist does not use chemicals such as nail glue correctly.

No matter how minor the injury may seem, our beauty negligence compensation teams are here to help.

Permanent makeup compensation claims

Permanent makeup compensation claims, such as lipline tattoo compensation claims, are often linked to allergic reactions. Semi-permanent makeup requires glycerine to be placed under the skin for five years, so it’s essential that your therapist carries out a sensitivity test first.

If you’ve suffered an allergic reaction that wasn’t your fault, our beauty treatment claims specialists can help.

Perms compensation claims

Perm compensation claims are similar to hair dye compensation claims, as injuries often come from allergic reactions or hair thinning. If your beauty therapist does not carry out a strand or patch test and you have a bad reaction, you could make a hair perm compensation claim.

For more help claiming for chemical burns, hair thinning and other allergic reactions, contact the Express Solicitors team.

Piercing compensation claims

Piercing compensation claims affect many areas of the body, such as ear cartilage, the nose and tongue. If a technician is not properly trained, this could result in pain and excessive bleeding or other injuries. However, most commonly, poor piercings result in infections.

In extreme cases, piercings may lead to infections such as HIV or hepatitis. At Express Solicitors, our specially trained staff have dealt with even the most sensitive of cases, and will listen to your story without making you feel pressured. Get in touch to start your piercing compensation claim today.

Sunbeds and tanning compensation claims

Sunbed compensation claims usually relate to faulty equipment or failure to protect the customer. When a customer visits a salon, they must be given a full briefing on the risks of tanning based on skin type – including recommended tanning times. They must also be given protective goggles.

If the equipment is faulty or the customer does not receive a pair of goggles, this could result in injury.

Can I make a sunbed injury claim for skin cancer?

It is difficult to make a claim for cancer due to sunbed use unless you can prove that you were not made aware of the risks. Skin cancer does not develop overnight and in most cases, you only have three years to claim.

You would need to be able to prove that the salon directly caused your injury, which is not impossible, but may be challenging. Sunbed injury lawyers are more likely to start claims for those injured, for example, if they were using faulty equipment.

Tattoos compensation claims

You can make a tattoo compensation claim if you were injured as a result of negligence. You generally cannot make a claim if you are unhappy with the cosmetic appearance of your tattoo – only if you were physically injured. However, if the design clearly differs from that which you gave your tattoo artist, you may have grounds to make a claim.

The biggest risks for tattoos are infections from non-sterilised equipment. In some cases, you may also wish to claim for burns, blisters or hyper-pigmentation. It is also illegal to tattoo somebody under 18 years of age.

If you have suffered an infection, burn or other injuries after a tattoo, contact the Express Solicitors team today.

Threading compensation claims

Eyebrow threading compensation claims are linked to allergic reactions, as well as potential infections if the beauty therapist does not sterilise the equipment. If the therapist is not properly trained, you may suffer cuts, redness or swelling. Even these minor injuries could give you cause to make an eyebrow threading compensation claim.

Wax hair removal compensation claims

You can make a wax hair removal compensation claim if you have been injured through beauty treatment negligence. Wax hair removal uses hot wax to remove hairs from the skin. If this is too hot, it may result in burns, as well as excessive skin irritation and swelling. In some cases, there may also be allergic reactions or bruising.

Your beauty therapist should check to see that your skin is ready to be waxed by testing a small patch. They should also be mindful of the temperature and ensure the skin is ready, by keeping it clean and dry. If your beauty therapist fails to do any of this and you suffer an injury, speak to our beauty treatment solicitors.

No win, no fee claims– expert beauty treatment negligence solicitors

At Express Solicitors, we offer decades of experience settling beauty treatment claims just like yours. Our solicitors have helped to recover millions of pounds in compensation cases just like yours. That’s because we go above and beyond, taking on cases that others turn away.

We understand the devastating effects of a beauty treatment gone wrong.

We’re here to help you and get your life back on track. Contact Express Solicitors to start your no win, no fee claim today.


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