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Claim compensation for injuries caused by defective machinery or faulty work equipment

If you’ve been injured at work through no fault of your own by using defective machinery or faulty equipment,  you could be entitled to claim compensation. Our specialist workplace injury solicitors explain your legal rights to claiming.

Last updated on May 5th, 2022.

Call: 0161 904 4661 Start your claim

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Key points for making an injury claim

The most important things to remember when making defective machinery at work claims:

  • By law, your employer has to provide machinery and equipment in good working condition
  • You can generally claim up to three years after your accident or injury happened
  • Your workplace injury claim will be assessed on injury type and the impact it has had on your life
  • It is your employer’s duty to keep you safe, even if the equipment was hired
  • You can claim on a no win, no fee basis.

Have you been injured at work by defective machinery?

If your employer has given you defective equipment at work, they are in direct violation of The Provision and Use of Work Equipment Regulations (1998).

Under this law, your employer must give you access to safe equipment that is in a satisfactory working condition, such as machinery, tools, appliances or mobile equipment. You may be able to make a faulty equipment at work compensation claim if you were injured.

According to the Health and Safety at Work Act 1974, it is your employer’s duty to keep you safe. This extends to providing working equipment.

If yours is defective, faulty, broken, or even the wrong tool for the job, this could cause an accident.

As specialist accident at work solicitors, we can help you claim for defective machinery or defective equipment injuries and accidents.

Why should you choose us?

100% No-Win-No-Fee

Contact us with the comfort of knowing you’ll never be at financial risk when you claim with us. We cover all legal costs, never charge upfront fees, and we only get paid if you

Advanced payments available

We understand how an accident can affect your financial position. We always look to collect an early compensation (interim) payment where possible.

We can take over your case

With legal specialists for every type of accident claim, we can take over your claim at any stage from another solicitors. We take pride in winning cases other firms turn down.

What is defective workplace equipment?

Defective workplace equipment could relate to any number of tools, appliances and machinery used in the workplace. It’s broadly defined as any machine, tool or device provided by an employer to help the employee with their job.

‘Using’ the equipment could mean starting and stopping, maintaining, repairing, cleaning, programming, setting, transporting or modifying.’

Faulty equipment could result in machine accidents or injuries, ranging from mild to severe. Some examples of unsafe equipment in the workplace include:

  • Handheld tools
  • Power tools
  • Factory machinery such as presses, tools and drills
  • Devices such as elevators
  • Ladders and scaffolding
  • Safety ropes and appliances
  • Kitchen appliances
  • Machine guards and stop controls.

Additionally, you may be able to claim if your employer has been negligent by leaving potentially dangerous equipment uncovered, this would still contravene health and safety. In these instances, you could make a no win, no fee claim under the Employer’s Liability Defective Equipment Act.

What counts as faulty machinery?

You could make a faulty equipment compensation claim if you are made to work, and been injured through no fault of your own by using any of the following:

  • Unsafe work vehicles
  • Defective electric equipment
  • Drills and saws without appropriate safety guards
  • Old equipment that has not been inspected.

You should also be trained to use all workplace equipment, from cleaning equipment to forklift trucks. Lack of training could result in injury, and you could make a claim against your employer’s liability insurance if your workplace is not safe.

Unlimited legal support.

That’s right, we provide unlimited legal support for our prospective clients. Not sure if you have a claim, or if you even want to make a claim? You can speak with us for as long as you like and as many times as you like. We’ll let you know your legal rights, completely free of charge and with no obligation to make a claim.

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Who can claim for an injury caused by faulty equipment or defective machinery?

You can claim for injuries caused by defective or faulty equipment whether you are a full-time employee, self-employed, or a contractor. If your employer has failed to meet Health and Safety regulations, which has resulted in your injury, you could make a claim for compensation.

You could make a compensation claim if your employer has failed to adhere to one or more of these responsibilities:

  • Ensuring the workplace equipment is in good working order
  • Removing or replacing faulty equipment
  • Regularly inspecting equipment that could deteriorate over time
  • Training staff to use equipment, including highlighting risks
  • Providing appropriate personal protective equipment.

If you believe your employer provided defective equipment which caused your injury, speak with our solicitors today and we can help you to make a no win, no fee compensation claim.

Can I make a claim if I’m using the machinery outside my workplace?

You can make a faulty equipment compensation claim if your employer has provided you with defective equipment to be used off-site. For example, you might be a plumber using unsafe equipment at a customer’s home address.

Quite simply, workplace equipment is considered faulty if it does not work as per the manufacturer’s instructions. If this defective equipment results in an injury, you could make a no win, no fee faulty equipment compensation claim.

We understand the financial impact of an accident.

In 99% of cases, we recovered more compensation than the insurer’s first offer. We’ll provide financial security with our interim payments wherever possible, meaning you don’t need to rush into an offer that is lower than you’re legally entitled to.

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How much could I claim for a defective machinery injury?

There is no set compensation amount for injuries caused by defective machinery or faulty equipment. Rather, we assess every element of your claim, for example:

  1. How much your employer was at fault (this is usually 100%, but sometimes fault can be shared)
  2. How serious your injury is, for example a short-term fracture or a life-changing injury such as amputation
  3. The impact it has had on your life, such as loss of earnings or inability to continue with hobbies
  4. Costs for your treatment, including transport to appointments
  5. Any changes you need to make to your house or car
  6. Psychological damage, for example, fear of going to certain places.

Any damage relating to your physical injury is known as ‘general’ damage, whereas loss of earnings or other effects are known as ‘special’ damages. We’ll calculate all of these to ensure you get the most significant compensation amount possible.

As a guideline, you can also refer to the Judicial Board. This relates to physical (general) damages only, but offer example amounts for how much individual injuries may add up to in compensation:

  • Injuries to the hands could range from £3,000 to £72,000 for multiple finger loss
  • Minor eye injuries start from £3,000, ranging up to £200,000 for sight loss
  • Back injuries could range from £2,000 to £100,000 for long-term damage.

Whatever your injury, if you were not at fault, you could be entitled to make a compensation claim. If you’ve suffered an accident at work due to faulty machinery, get in touch with us to start your claim.

Find out how much you could claim

Minimum Amount -
Maximum Amount -

Compensation amounts are estimated based on the level of injury below

What are the time limits to claiming for defective machinery at work?

Generally, you will have three years from the date of the accident at work to make a claim. However, there are some exceptions to this rule. For example, if you have an injury but symptoms did not show up until later on, you may be able to speak to a medical professional and prove that defective equipment caused your injury, or made a pre-existing condition worse.

Other exceptions to the time limits for defective equipment claims are:

  • If your accident or injury happened overseas, the time limits may be different. Please ask us if you’re not sure.
  • If your injury resulted in you being ‘mentally incapacitated’ (for example if you suffered brain damage), there is no time limit
  • If you were under 18, a ‘litigation friend’ can represent you up until your 18th birthday, after which you have three years to make a claim
  • If a manufacturing or design fault was found in the equipment, you will have three years to claim from the date the fault was discovered.

We recommend you start a defective equipment workplace injury claim as soon as possible. This helps us to collect the best evidence to support your no win, no fee claim.

How long will my claim take?

Compensation claims for accidents at work generally take less time than other claims, such as medical negligence, as there is a shorter review process. We aim to settle all workplace injury claims within six to nine months, though this may take longer if your employer disputes the claim.

In very, very rare cases (less than 1%), claims may go to court, which may delay the process. Please remember that claims take longer because we are doing our best to get you the biggest compensation amounts possible – looking at every side of your case. We’ve won millions of pounds on workplace compensation claims that others have turned down, so it is worth the wait.

In some cases, we may be able to help you with early compensation (interim) payments. These are payments that will help cover costs while you’re waiting for your settlement, for example, if you need to travel to appointments. These will come out of your final compensation total.

How do I make a claim for defective machinery injuries?

To make a defective machinery compensation claim, you’ll need to call us within three years of the injury – though the sooner, the better. The claim process is then best described in three parts.

  1. The process starts with a consultation call. Our expert solicitors will ask you for the details surrounding your case, and you will be asked to present as much evidence as you can. We can help you source this evidence if you’re not sure (see below).
  2. Once we have all your evidence, our trained accident at work solicitors will start to make a claim against your employer. We will assess your injury, your loss of earnings and the impact it’s had on your life, then we will attempt to make a claim against your employer’s liability insurance.
  3. If we’re successful, you’ll be awarded your compensation. We operate our claims on a no win, no fee basis, so you’ll only pay our fees if we win. While you’re waiting for your settlement, we may also be able to offer your early compensation payments to tide you over. These will come out of the final settlement.

What information do I need to make a faulty workplace equipment claim?

To claim for an injury caused by faulty workplace equipment, you need to be able to prove two things – that you were injured, and that your employer was at fault. Our no win, no fee solicitors can advise you on how to collect evidence such as:

  • Medical reports
  • Witness statements
  • CCTV/photo evidence
  • Equipment inspection or training records
  • Receipts for travel or expenses incurred.

We may also ask our trained medical professional to review your injuries. Please do not be alarmed by this – they will write a report that could support your case. In some cases, your employer may also ask you to take a medical as part of their duty of care.

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What are my employer’s responsibilities when managing workplace equipment?

By law, your employer must adhere to three strict regulations when it comes to managing workplace equipment.

Maintaining proper working order

Your employer must ensure that the equipment you use is in proper working condition. This will include carrying out routine maintenance and inspections as per manufacturers’ guides.

Even if your employer has hired equipment from a third party, or contracted maintenance out to somebody else, they still have a duty of care to ensure it is in good working order.

You can make a faulty workplace equipment compensation claim against your employer’s liability insurance if they fail to do this.

Risk assessments and training

As part of the Health and Safety at Work Act 1974, your employer must carry out regular risk assessments to ensure your workplace is safe. This includes inspecting equipment – particularly if it is exposed to conditions that may cause damage long-term (bad weather, for example).

Likewise, the equipment should have proper safety guards as per the manufacturer’s instructions, and employees must have adequate personal protective equipment.

It’s also a legal requirement that your employer trains you in how to use the equipment, including making you aware of any risks that could cause a workplace accident. If you’ve had an injury at work due to poor training, you could make a workplace injury compensation claim.

Health and safety laws

There are specific health and safety laws that apply to risk assessments and unsafe equipment. If an employer works with more than five employees, they must have a written health and safety policy, including a risk assessment of any potentially hazardous workplace equipment.

Laws that apply to faulty equipment in the workplace include:

The Health and Safety at Work Act 1974

The Health and Safety at Work Act states that employers have a duty of care to keep you safe, including maintaining equipment and carrying out risk assessments.

The Provision and Use of Work Equipment Regulations 1998

The Provision and Use of Work Equipment Regulations apply specifically to equipment including tools and machinery. Your employer must ensure it is in a safe working condition, regardless of whether or not they own the equipment.

The Lifting Operations and Lifting Equipment Regulations 1998

The Lifting Operations and Lifting Equipment Regulations state that lifting equipment should be supervised, planned properly, and carried out in a safe manner.

The Pressure Equipment (Safety) Regulations 2016

The Pressure Equipment (Safety) Regulations offer guidance on maximum allowable pressure and how to assemble pressure equipment in the workplace.

The Personal Protective Equipment at Work Regulations 1992

The Personal Protective Equipment at Work Regulations state that employees who are exposed to hazards should be supplied adequate personal protective equipment.

If your employer has failed to meet these obligations, you may be able to make an unsafe equipment compensation claim on a no win, no fee basis. Our workplace injury solicitors will calculate compensation amounts based on the injury you’ve suffered, and how it has affected your life.

Client Stories – Falling From Height

Frank fell 25 feet from scaffolding while laying bricks on a construction site. We were able to help him recover compensation and move on with his life.

Types of defective machinery and faulty equipment compensation claims

The most common types of workplace equipment compensation claims are machine accidents. The injuries can be mild or severe, affecting the hands, eyes and fingers. You can claim if you were injured and the equipment was faulty, or you were not adequately trained to use it.

An accident at work caused by defective machinery could include:

  • Mechanical failures, for example brake failures on warehouse machinery
  • Missed inspections, for example, failure to notice damage caused by weather
  • Damaged or absent safety guards on machinery
  • Poorly designed equipment that does not meet safety standards

You can also make a claim if you’ve not been trained in risks, do not have the right personal protective equipment, or if an untidy environment causes an accident in the workplace.

Types of injuries caused by faulty equipment or machinery

Faulty equipment can lead to all sorts of injuries, ranging from mild short-term damage to severe, life-changing effects. Our expert solicitors will help you to settle your compensation claim based on how badly the injury has affected your life.

Burn injuries

Faulty equipment could overheat or catch fire, for example, if the wiring is in bad condition. This could result in minor or severe burns, which may need skin grafts or affect your confidence, particularly if they are visible.

Electric shock injuries

Electric shock injuries may happen as a result of faulty wiring or inadequate personal protective equipment. The effects may lead to burns, organ damage, cardiac arrest (heart attack) or even death.

Soft tissue injuries

Soft tissue injuries affect your tendons, ligaments and muscles. In extreme cases, they could lead to long-term effects such as disability. You may be able to make a claim if you can prove your workplace has caused a long-term injury.

Other injuries in the workplace could include:

  • Back injuries, if you have not had appropriate manual handling training, or you’ve fallen from a height
  • Crushing injuries, particularly if you were not trained or the equipment was defective
  • Disability and death – unsafe equipment could lead to shocks, falls or crushing injuries that result in life-changing injury or death.

No matter how mild or severe your injury, if you believe that defective equipment led to an accident at work, we can help you with a no win, no fee compensation claim.

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Compensation amounts for accidents at work caused by defective machinery or faulty equipment.

Part of body Severity of injury Amount of compensation Types of injuries
Head Minor £1,880.00 to £10,890.00 Covers brain damage with recovery within a few weeks. Higher compensation if symptoms include headaches.
Head Moderate £13,430.00 to £112,130.00 Symptoms ranging from poor concentration, lower and higher risk of epileptic attacks, minor personality changes, depression, more severe intellectual impairment, or injuries/symptoms leading to a vegetative state.
Head Serious £186,890.00 £240,590.00 Covers reduced life expectancy, serious physical symptoms, serious changes to personality or intellect, large dependence on others due to paralysis or otherwise.
Head Severe £240,590.00 to £344,640.00 Covers minimally conscious state (life expectancy less than 15 years), severe disability, brain damage with little/no response, vegetative states needing full-time nursing.
Eye Severe £56,080.00to £229,260.00 Complete blindness on one/both eyes or severe visual impairment on one/both eyes.
Face Minor £1,460.00 to £7,460.00 Light or no scarring on the face, but no fractures, loss/damage of one/two front teeth, simple fractures of the jaw or nose, but with a possibility of complete recovery.
Face Serious £15,320.00 to £26,010.00 More serious fractures such as a broken jaw or nose, breaking/damage/loss of several teeth.
Face Severe £26,010.00 to £38,850.00 Severe injuries resulting in facial disfigurement, several jaw fractures, chronic tooth pain, and scarring. May lead to eating restrictions or higher risk of joint arthritis. Covers negative effects on mental health.
Ear/ hearing Minor Up to £5,980.00 Possible Noise Induced Hearing Loss (NIHL), slight/occasional tinnitus.
Ear/ hearing Moderate £12,700.00 to £25,350.00 Partial hearing loss or mild to severe tinnitus.
Ear/ hearing Serious £25,350.00 to £38,850.00 Complete deafness in one ear. Severity varies based on additional symptoms (e.g. dizziness, tinnitus, etc.).
Ear/ hearing Severe £77,430.00 to £120,040.00 Complete deafness in both ears. Higher compensation for child injuries also resulting in a loss of speech.

Compensation amounts for back, neck, shoulders and upper body injuries

Part of body Severity of injury Amount of compensation Types of injuries
Neck Minor Up to £6,680.00 Soft tissue injuries or whiplash with recovery within 3 – 24 months. Compensation factors include severity of pain and amount of negative effects on everyday life.
Neck Moderate £7,410.00 to £47,760.00 Covers injuries that accelerated a pre-existing condition, disc lesions, cervical spondylosis, serious limitation of movement, permanent and/or recurring pain, all caused by fractures or dislocations.
Neck Severe £56,100.00 to £139,210.00 Serious fractures, severe soft tissue damage, chronic pain conditions, disc damage, partial paraplegia, or significant, permanent disability.
Back Minor £2,090.00 to £10,670.00 Includes lighter strains, sprains, disc prolapses, and soft tissue injuries. Recovery between 3 months and 5 years.
Back Moderate £11,730.00 to £26,050.00 Includes: spinal fusion, compressed or fractured lumbar spine (possibly resulting in higher risk of osteoarthritis and constant pain), prolapsed discs and other injuries that may require surgery and a continued acceleration/worsening of a pre-existing back condition.
Back Severe £36,390.00 to £151,070.00 Typically requires surgery. Injuries include: damaged spinal cord and partial paralysis, psychological issues, loss of bladder and/or bowel function, disc lesions, impaired movement, arthritis, etc.
Shoulder Minor Up to £6,730.00 Soft tissue injury resulting in pain. Full recovery between 3 – 24 months.
Shoulder Serious £10,890.00 to £16,380.00 Fractured humerus, clavicle or rotator cuff needing surgery.
Shoulder Severe £16,380.00 to £40,970.00 Significant disability caused by severe damage to the neck or brachial plexus.
Pelvis & hips Minor £3,370.00 to £10,750.00 Complete recovery after minor soft tissue injuries. Little or no disability within 2 years.
Pelvis & hips Moderate £10,750.00 to £33,430.00 No serious disability, but covers injuries requiring hip operations, replacement of hips (or the need for either in the future).
Pelvis & hips Severe £33,430.00 to £111,690.00 Severe hip/pelvis fractures resulting in bowel damage or spinal fusion, childbirth complications, hip replacement, and/or leading to higher likelihood of future surgery.
Scarring (not facial) Minor £2,020.00 to £7,380.00 One noticeable scare or several superficial, unsightly scars on the legs, arms, or hands.
Scarring (not facial Moderate Up to £7,380.00 Full recovery within 2 years, up to a partial recovery with symptoms that are not largely debilitating.
Scarring (not facial Severe £6,680.00 to £19,390.00 Several noticeable laceration scars or a single disfiguring scar.

Compensation amounts for arm, hand, and finger injuries

Part of body Severity of injury Amount of compensation Types of injuries
Arm Mild £5,630.00 to £16,380.00 Fractured forearm.
Arm Moderate £16,380.00 to £33,430.00 Serious arm injury leading to long-lasting symptoms.
Arm Serious £33,430.00 to £111,690.00 Serious injury resulting in an inability to use the arm(s) to some extent. Does not result in amputation.
Arm Severe £82,040.00 to £255,930.00 Results may include the amputation of one/both arms. Compensation amount will depends on amputated area, whether phantom pain is experienced, and on other effects on the quality of life.
Elbow Moderate Up to £10,750.00 Includes: tennis elbow, deep cuts, simple fractures, no permanent damage.
Elbow Serious £13,360.00 to £27,320.00 Results in restricted movement but does not require surgery or cause disability.
Elbow Severe £33,430.00 to £46,780.00 Injury causes severe disability or requires surgery.
Wrist Moderate Up to £8,740.00 Uncomplicated Colles fracture or minor undisplaced fractures with recovery between 1 – 2 years. May include use of plasters.
Wrist Serious £10,750.00 to £20,900.00 Soft tissue damage or broken wrist causing some permanent disability.
Wrist Severe £20,900.00to £51,070.00. Significant permanent disability or complete loss of wrist function.
Hand Minor Up to £4,050.00 Covers lacerations and crush injuries, and soft tissue injuries (recovery within 6 months).
Hand Moderate £4,780.00 to £11,330.00 Covers penetrating wounds and crush injuries resulting in permanent but non-intrusive symptoms, or soft tissue damage and deeper cuts resulting in impairment of the hand (may require surgery).
Hand Severe £24,740.00 to £171,920.00 Covers amputation and rejoining of several fingers, resulting in a clawed, impaired, or unsightly hand, amputation of one/both hands (alternatively, amputation of several fingers rendering the hand almost useless).
Finger Minor Up to £4,055.00 Includes: full-healed fractured finger bones (healed within 1 year) with/without minor scarring.
Finger Moderate £3,370.00 to £5,000.00 Includes: complete (or almost complete) recovery after broken finger, amputation or loss of a part of the little finger.
Finger Severe £10,380.00 to £31,350.00 Includes: complete amputation of one/more fingers, fractures of the index finger. Compensation depends on level of disability and suffering.
Thumb Minor Up to £4,055.00 Short-term, severe pain gone within 3 months.
Thumb Moderate £3,370.00 to £10,750.00 Covers fractures with recovery within 6 months, damage to nerves or tendons resulting in partial loss of sensation, and cosmetic thumb deformities.
Thumb Severe £10,750.00 to £46,780.00 Partial/complete amputation of the thumb, surgical wire insertions, nerve damage, fractures, inability to grip.

Compensation amounts for leg and foot injuries

Part of body Severity of injury Amount of compensation Types of injuries
Leg Minor £7,780.00 to £12,010.00 Minor injuries with recovery within a few months (e.g. soft-tissue injuries, bruising, cuts, and contusions). Slightly more severe injuries such as simple fractures of the femur, tibia, or fibula.
Leg Moderate £15,320.00 to £46,780.00 Minor fractures with partial recovery, serious soft tissue injury, injuries to one leg (e.g. broken bones, crushing injuries), ligament injuries, compound fractures leading to near certainty of arthritis or instability.
Leg Severe £46,780.00 to £240,590.00 Severe injuries resulting in extensive degloving, bone grafting, permanently reduced mobility, or amputation of one/both legs (above/below the knee).
Knee Minor Up to £11,730.00 Includes soft tissue injuries (recovery within a few months), a twisted knee, lacerations, or bruising resulting in discomfort or pain.
Knee Moderate £22,340.00 to £37,070.00 Includes: seriously damaged kneecaps, ligaments, or muscles, dislocation, a torn meniscus, acceleration injuries (over several years), resulting in ongoing discomfort or pain.
Knee Severe £44,470.00 to £82,080.00 Covers constant pain, severe disability, or muscle wastage. Higher compensation if need for surgery or injury effects quality of life.
Ankle Minor Up to £11,730.00 Smaller fractures, but bone has not been displaced. May include sprains, injured ligaments (likely leads to scarring). Smaller injuries can allow for full recovery within a year, without any scarring.
Ankle Moderate £11,730.00 to £42,710.00 Includes ligament tears, fractures, leading to smaller disabilities while standing/moving. Increased risk of osteoarthritis. Operation/cast needed. May lead to inability to work or call for special footwear.
Ankle Severe £42,710.00 to £59,480.00 Severe injury resulting in deformities, disabilities, or even amputation of the body part down the line.
Achilles Minor £6,200.00 to £10,750.00 Minor instability due to tendon damage around the ankle. Some more severe cases might involve scarring.
Achilles Moderate £10,750.00 to £17,970.00 More serious injury and partially ruptured tendon. More severe cases tend to involve disability and/or permanent scarring.
Achilles Severe £21,320.00to £32,780.00 Restricted movement of the ankle due to severed muscle tissue. Small likelihood of further improvement of limp and residual scarring.
Foot Minor Up to £11,730.00 Includes: minor fractures, lacerations or contusions (with complete recovery within 2 years), ruptured ligaments or other puncture wounds that result in chronic pain or a permanent limp.
Foot Moderate £11,730.00 to £59,730.00 Includes: metatarsal fractures resulting in permanent deformity and ongoing symptoms, fractured heels (both), restricted mobility, degloving and heel fusion.
Foot Severe £71,640.00 to £171,920.00 Injury needing amputation of one/both feet or traumatic amputation of the forefoot (to prevent need for complete amputation).
Toe Minor Up to £8,190.00 One or more broken toes with a varying recovery period. Compensation depends on presence of long-term symptoms and speed of recovery.
Toe Moderate £8,190.00 to £11,730.00 Multiple fractures, crush injuries to two/more toes, permanent disability. May have involved unsuccessful past operations.
Toe Severe £11,730.00 to £47,830.00 Severe crush injuries leading to less/surgical amputation of one or two toes (not including the big toe), amputation of all toes or the big toe.

Why choose us?

The Express Solicitors team has more than 20 years’ experience handling no win, no fee accident at work claims. We’ve processed millions of pounds of compensation for cases that were turned away by other firms. If you’re looking for expert solicitors who will listen to your story and go above and beyond, speak to the Express Solicitors team.

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