“Its not until you get through the therapy, that you find out that there are things that you should be able to do, but you can’t .”
Debra’s Story
Debra sustained a serious wrist injury after slipping in her local supermarket. As she tried to break her fall by putting her hand down, she “heard a snap.”
She subsequently underwent five operations to repair her wrist. While liability in the case was straightforward, there was complexity surrounding the severity of her injury and the level of treatment required. The defendant argued that Debra’s injuries were not as severe as she claimed, even presenting undercover surveillance footage as evidence.
Craig Phillips, Senior Partner representing Debra, believed that the surveillance footage actually worked in her favour, demonstrating the full extent of her injuries. Craig and his team successfully won the case, with Craig stating,
“Our ability to secure the best experts was key to obtaining more compensation for Debra.”
Watch Debra’s Story:
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We cover all legal costs, never charge upfront fees, and we only get paid if you do.
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Get unlimited, no-obligation support. We'll explain your rights—no cost, no pressure.
Max Compensation
In 99% of cases, we recovered more compensation than the insurer’s first offer.
Experts in Tough Cases
Let us handle your case. Our specialists can step in anytime—even on cases others reject.
No win no fee
We cover all legal costs, never charge upfront fees, and we only get paid if you do.
No win no fee
We cover all legal costs, never charge upfront fees, and we only get paid if you do.
Unlimited legal advice
Get unlimited, no-obligation support. We'll explain your rights—no cost, no pressure.
Max Compensation
In 99% of cases, we recovered more compensation than the insurer’s first offer.
Experts in Tough Cases
Let us handle your case. Our specialists can step in anytime—even on cases others reject.
What happened?
Debra was carrying out a routine shop when the accident occurred.
As she walked down an aisle in her local supermarket, she suddenly slipped, losing her balance and falling forward.
In an instinctive attempt to break her fall, she put her hand out – and immediately heard a cracking sound as she landed, causing a serious injury to her wrist.
Liability for the accident itself was relatively straightforward, with the fall being attributed to unsafe conditions in the store.
What was the impact on her life?
The injury had a significant and lasting impact on Debra’s daily life.
She required:
- Five separate operations to repair the damage to her wrist
- Six weeks in plaster followed by months of recovery
- Six months of hand therapy to regain movement
Despite extensive treatment, she continues to experience:
- Limited movement in her wrist
- Difficulty performing everyday tasks
- Ongoing physical limitations
Debra explained that it was only during rehabilitation that she fully realised how many normal activities she could no longer do, highlighting the long-term effects of her injury.
What our clients say
How did we help?
Debra’s case presented challenges not in proving the accident itself, but in demonstrating the true severity of her injuries.
The defendant disputed the extent of her condition and attempted to undermine her claim by introducing covert surveillance footage showing her carrying out everyday activities.
However, our team – led by Craig Phillips, Senior Partner – used this evidence to Debra’s advantage.
We:
- Analysed the footage to demonstrate the limitations she still faced
- Instructed leading medical experts to provide detailed evidence
- Built a strong case showing the ongoing impact of her injury
- Negotiated firmly with the defendant to challenge their position
Craig described this expert-led approach as key to achieving a better outcome for Debra.
What was the outcome?
Debra successfully secured compensation that reflected both the seriousness of her injury and the long-term effects on her life.
The outcome recognised:
- The need for multiple surgeries
- Ongoing rehabilitation and therapy
- Permanent limitations caused by the injury
Despite the challenges and disputes during the case, the final result ensured Debra received the financial support she needed moving forward.
You’ll claim more with us.
We have recovered an additional £21.2m more in compensation for clients who switched to us from their previous firm.
Contact us now to discover the real value of your claim.
Key moments from Debra’s story
- 0:00–0:20 — The slip in the supermarket and injury
- 0:20–0:35 — Extent of wrist injury and operations
- 0:35–0:45 — Recovery and therapy process
- 0:45–1:00 — Surveillance footage introduced by defendant
- 1:00–end — Expert evidence and securing compensation
Speak to our team
If you’ve suffered an injury in a public place due to unsafe conditions, you may be entitled to claim compensation.
Our specialist solicitors handle claims on a no win, no fee basis, giving you access to expert legal support without financial risk.
Contact us today for free, no‑obligation advice.
