If you’ve been injured in a fall caused by unsafe conditions, you may be entitled to claim compensation. John’s story shows how a preventable hazard outside his home led to a serious injury – and how expert legal support helped him get the outcome he deserved.

John was taking his bins out before work when he slipped on an icy patch caused by a leaking pipe that had not been repaired, resulting in a severe shoulder injury.

John was outside his home getting ready for work when he went to take the bins out.

Unbeknownst to him, there was an icy patch on the ground caused by water leaking from a damaged pipe.

The water had frozen, creating a hazardous surface. As John stepped onto the area, he slipped and fell heavily, hitting the wall as he went down.

The leak had reportedly not been repaired, meaning the dangerous conditions had been allowed to persist.

What was the impact on his life?

The fall caused a serious shoulder injury, which was later diagnosed as a significant tear.

The consequences included:

• Severe pain and reduced mobility
• Difficulty carrying out everyday activities
• The need for medical assessment and treatment

Immediately after the fall, John had to crawl back into his home due to the severity of the injury.

The incident disrupted his daily routine and affected his ability to work and carry out normal tasks.

John initially contacted several solicitors, but his case was considered difficult to prove and was declined multiple times.

When he approached Express Solicitors, our team recognised the merit of his case and agreed to take it on.

We:

• Investigated the cause of the leak and resulting icy conditions
• Established that the hazard could and should have been prevented
• Built a case showing negligence in failing to fix the issue

Throughout the process, John was fully supported and kept informed.

He described the service as:

“Absolutely brilliant… the best solicitors that I could have got.”

What was the outcome?

John successfully secured compensation for his injury and the impact on his life.

The outcome recognised:

• The seriousness of his shoulder injury
• The role of negligence in causing the accident
• The disruption and hardship he experienced

John was extremely satisfied with the service and outcome, saying he would recommend Express Solicitors to others without hesitation.

Key moments from John’s story

• 0:00–0:15 — Taking the bins out and encountering the icy patch
• 0:15–0:30 — The fall caused by leaking water and ice
• 0:30–0:45 — Shoulder injury and immediate aftermath
• 0:45–1:00 — Difficulty finding a solicitor
• 1:00–end — Support from Express and outcome

Speak to our team

If you’ve been injured due to unsafe conditions caused by poor maintenance or negligence, you may be entitled to claim compensation.

Our specialist solicitors handle claims on a no win, no fee basis, giving you access to expert legal support without financial risk.

Contact us today for free, no‑obligation advice.