If you’ve been injured due to unsafe conditions while on holiday, you may be entitled to claim compensation. Peter’s story shows how a preventable accident at a holiday park left him seriously injured and forced his family to cut their trip short.

Peter and his family had chosen a trusted UK holiday park for a long‑awaited break. However, a fault in the accommodation caused a scalding injury that turned their holiday into a distressing experience.

Peter and his family booked a holiday at a UK holiday park they had trusted for decades, choosing it partly to accommodate his daughter’s medical needs.

Soon after arriving, Peter went to use the shower in their accommodation.

When he turned the shower on and stepped inside, scalding hot water immediately hit his foot, causing severe injury and intense pain.

The issue was later identified as a faulty shower mixer, which meant the water temperature was not properly regulated.

Despite reporting the incident, there were delays in addressing the issue:

• No first aider was available at the time
• An engineer was not sent until the following day
• The fault was quickly confirmed once inspected

What was the impact on his life?

The injury had an immediate and lasting effect on Peter’s holiday and overall well-being.

The pain from the scalding injury meant he was unable to enjoy normal activities, many of which relied on being mobile.

As a result:

• The family had to cut their two‑week holiday short
• Peter lost valuable time with his children
• The break they had planned for years was effectively ruined

The incident also caused frustration and disappointment, particularly as the holiday had been chosen carefully to support his daughter’s needs.

After the accident, Peter contacted several solicitors but ultimately chose Express Solicitors because he found the team more approachable and transparent.

Our team:

• Reviewed the circumstances of the defective shower
• Established liability based on unsafe accommodation conditions
• Clearly explained the claims process, fees and likely outcome

Peter described the process as straightforward and easy to understand, with every step explained in clear terms.

What was the outcome?

Peter successfully secured compensation for his injuries and the negative impact on his holiday.

The outcome helped to:

• Reimburse the cost of the disrupted holiday
• Compensate for the pain and inconvenience caused
• Provide financial recognition for the experience

He was particularly satisfied with how quickly the claim was resolved, with payment transferred promptly once agreed.

Peter described the overall experience as smooth and efficient, and said he was happy with the final result.

• 0:00–0:20 — Choosing the holiday park and arrival
• 0:20–0:45 — The shower incident and scalding injury
• 0:45–1:10 — Reporting the issue and faulty equipment identified
• 1:10–1:30 — Holiday cut short and impact on family
• 1:30–2:00 — Choosing Express Solicitors
• 2:00–end — Claim outcome and compensation

Speak to our team

If you’ve been injured due to unsafe conditions at a hotel, holiday park or rental property, you may be entitled to compensation.

Our specialist team handles claims on a no win, no fee basis, giving you access to expert legal support without financial risk.

Contact us today for free, no‑obligation advice.