If you’ve been injured by a faulty product such as an e‑cigarette, you may be entitled to claim compensation. Robert’s story highlights how dangerous defective products can be and how specialist legal expertise can secure results in even the most complex cases.

Robert suffered serious burns when an e‑cigarette battery exploded in his pocket, leaving him with long-term physical and psychological effects.

Robert experienced a sudden and dangerous incident when an e‑cigarette in his pocket malfunctioned.

He felt heat in his pocket moments before the battery exploded “like a firework”, causing immediate and severe injury.

The explosion resulted in:

• Third‑degree burns to his upper left thigh
• Burns to his lower leg
• Immediate hospitalisation and emergency care

Following the incident, Robert was transferred to a specialist burns unit, where he remained for 12 days receiving intensive treatment.

What was the impact on his life?

The injuries had a serious and lasting impact on Robert’s health and daily life.

His recovery involved:

• 3 to 6 months of healing, including bandaging and specialist creams
• Ongoing treatment to manage pain and sensitivity
• Strict medical advice to avoid UV exposure for at least 18 months

Even after initial recovery, Robert continues to experience:

• Permanent hypersensitivity in his leg
• Ongoing irritation, particularly in extreme temperatures
• The need for further medical treatment such as desensitisation therapy

The physical impact was accompanied by emotional distress, with Robert describing the incident as life‑changing.

Robert initially approached several solicitors, but his case was declined multiple times due to the complexity of e‑cigarette claims.

These cases are often difficult because:

• Responsibility may lie with the manufacturer or retailer
• Manufacturers are sometimes based outside UK jurisdiction
• Evidence is required to prove fault and lack of warnings

Our team identified a clear legal strategy by pursuing the retailer who sold the product, rather than the manufacturer.

• Robert had not been given adequate safety instructions
• The risks of the product were not properly explained
• This failure contributed to the accident

We also arranged medical assessments and specialist recommendations, helping to evidence the long-term impact of his injuries.

What was the outcome?

Robert successfully secured £20,000 in compensation for his injuries and the impact on his life.

The compensation has helped to:

• Cover loss of earnings during recovery
• Fund ongoing and recommended medical treatment
• Provide financial support following a life‑changing injury

Despite the initial challenges of the case, the outcome ensured Robert received recognition and support for what he experienced.

He described himself as very happy with the result and the support he received throughout the process.

• 0:00–0:15 — E‑cigarette explosion and immediate injury
• 0:15–0:40 — Challenges of pursuing this type of claim
• 0:40–1:00 — Burns and hospital treatment
• 1:00–1:30 — Recovery period and long-term restrictions
• 1:30–2:00 — Legal strategy and proving lack of safety advice
• 2:00–end — Outcome and compensation

Speak to our team

If you’ve been injured by a faulty or dangerous product, you may be entitled to compensation.

Our specialist solicitors handle claims on a no win, no fee basis, giving you access to expert legal support without financial risk.

Contact us today for free, no‑obligation advice.