Compensation claimed after bandaged contact lens left in eye

Speaking of his horrible long term issues, Ian said, “My eyesight in my left eye didn’t improve at all and I started to get really bad headaches. It got to the point where I couldn’t work or drive. My sight out of this eye was very blurry and every time I went into a darkened room it became more painful. Also, I was constantly using eye drops in this eye as it kept drying out.”

Following the surgery, Ian returned to the opticians around ten times to discuss the pain, blurred vision, and discomfort. However, his concerns were dismissed every time with the company telling him to ‘trust them’ and that ‘his eyesight would eventually improve’.

After four different opticians checked his eyes in the following months, it wasn’t until November that one pulled out a bandaged lens, asking him why he was wearing one.

A serious claim insultingly dismissed

After it dawned on Ian what must have been transpiring in the five months following his operation, he took his claim to Optical Express. All he wanted was a proper explanation and fair compensation for the months of damage that had been done to his eye:

“I was in shock as I knew it must have been left in since the procedure five months earlier. I wrote an email to Optical Express and within five minutes I got a call offering a full refund for the procedure and £100 for expenses, as well as a disclaimer asking me to keep the incident confidential.

“It was then I got angry and decided to make a proper claim, as when I looked online, I saw this bandaged lens, which had been missed and left in for months, should have been removed 24 hours after the operation. Optical Express didn’t really care about what they had done or that I was left feeling miserable and let down.”