Express Solicitors win £14,000 for spring roll victim
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A flippant response from Waitrose
Mr Whittard returned to Waitrose the following day to complain. The incident was recorded and he was asked to provide proof of purchase, along with the offending object that had been lodged in his gum.
After waiting for a response from Waitrose head office, Mr Whittard was sent a letter explaining that a piece of bamboo had been in the spring roll which was what caused the issue. The product was to be taken off the shelves so the supermarket could be confident the issue would never happen again. The letter also contained a £20 voucher for the supermarket – not exactly appropriate compensation and not even of equivalent value to the emergency dental appointment.
Mr Whittard responded with his displeasure at the paltry sum offered considering the injuries he’d sustained and enquired about further compensation. He was informed that Waitrose considered the matter closed and that no further compensation was forthcoming.
At this point, Mr Whittard sought legal advice from Express Solicitors. Leanne Rowley took on the case and, despite coming up against a such a large opponent, fought hard for adequate compensation for their negligence.
Compensation far more than a voucher
Following a legal fight against Waitrose to secure a settlement proportionate to Mr Whittard’s pain and their negligence, a substantial compensation package of more than £14,000 was agreed.
Leanne Rowley was delighted to help Mr Whittard secure such a victory over a large company, “After a derisory initial offering of a gift voucher and the dismissive handling of this incident by Waitrose, it’s incredibly satisfying to see Clive win such a sum after the pain and stress he suffered.”