Fiona Graham is the New Client Team (NCT) Manager at Express Solicitors and in this role she oversees a team of 30 which includes; team leaders, litigation assistants, apprentices and administration staff.
NCT is where claims brought by members of the public are initially processed and evaluated. After consultation with Partners or Senior Solicitors, should there be good grounds for a claim a Litigation Assistant will take or arrange to take instruction and produce the relevant paperwork.
In addition to the above responsibilities, she also works alongside the in-house IT team to help manage and maintain the computer systems in the office.
Fiona has completed a Masters degree at Manchester Metropolitan University in HR Management. This course included units such as; leading, managing and developing people; HR in context; employment resourcing, relations and law; developing skills for business leadership; and research methods in HRM.
Prior to joining Express Solicitors in October 2009, Fiona gained experience of managing within large call-centres in the travel industry. Previous employers include Emirates, Flight Centre and Travlocity.