Fiona Graham

NCT Manager
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Fiona Graham is the New Client Team (NCT) Manager at Express Solicitors and in this role she oversees a team of 30 which includes; team leaders, litigation assistants, apprentices and administration staff.

NCT is where claims brought by members of the public are initially processed and evaluated. After consultation with Partners or Senior Solicitors, should there be good grounds for a claim, a Litigation Assistant will take or arrange to take instruction and produce the relevant paperwork.

In addition to the above responsibilities, she also works alongside the in-house IT team to help manage and maintain the computer systems in the office.

Fiona has completed a Masters degree at Manchester Metropolitan University in HR Management. This course included units such as; leading, managing and developing people; HR in context; employment resourcing, relations and law; developing skills for business leadership; and research methods in HRM.

Prior to joining Express Solicitors in October 2009, Fiona gained experience of managing within large call-centres in the travel industry. Previous employers include Emirates, Flight Centre and Travlocity.

Fiona is originally from Melbourne, Australia, but has held British citizenship since 2011. The identity plot thickens further as she reveals she has represented the Swedish national team in a European Lacrosse competition.

Her love for the sport knows no boundaries though, as she has also represented her country of birth in the Lacrosse World Cup. Oh, and she’s currently the President of North England Lacrosse Association.

Living in Heaton Mersey with her husband (a Great Britain capped lacrosse player, of course), Fiona keeps fit with regular lunchtime runs and chasing after the family dog: Madeleine, a lovely big cuddly German Shepherd.

She is also an intrepid traveller, having climbed Mt Kilimanjaro, been to Everest base camp and over landed from China through Tibet and all the way into Nepal.