Tayla James is a Portal Litigation Executive in the Road Traffic Accidents department at Express Solicitors, having initially joined the firms New Client Team in January 2017.
Tayla works on claims arising from vehicle collisions, bus accidents and pedestrian collisions. She deals with stage 1 of the claims process and ensures the client is aware of what the next stages will entail. Tayla will gather all the relevant information and then submit the first correspondence to the insurers.
When asked what she likes best about her role, Tayla commented, “I find every day in my role very interesting, every case you get is different. I like investigating into cases. In my role as portal Fee Earner it is my job to obtain third party details and extra information before passing onto stage 2, I enjoy doing this as it gets you more involved with a case and you can investigate into it further. I really enjoy the team I work in, we always make the day better for each other with team spirit and helping each other out at all times.”
“I believe I am a very friendly person and it comes across on the phone. I always remember that the client doesn’t understand the legal process and will sometimes find the whole process daunting. I try and speak to them in a friendly yet professional manner so that they feel at ease. I always empathize with the client whenever I can tell they are stressed and upset about the situation, I try to make the conversation light hearted when introducing myself so that they can feel relaxed when I must go through the legal wording. “
Tayla has always had an interest in law and one of her biggest achievements to date was being accepted on to the Apprenticeship Scheme with Express Solicitors. Tayla explains: “I have always found an interest in law but after school I didn’t have the confidence to go ahead with academic studies, so to me being accepted onto the scheme has been a great achievement.”
Tayla is also a qualified make-up artist. Before joining Express Solicitors Tayla was part of the Manchester Regional make up artist team for Yves Saint Laurent.