Ghazaala Kausar is a Trainee Solicitor in the Occupier’s and Public Liability Department at Express Solicitors.
When asked what she enjoys about her job at Express Solicitors, Ghazaala answered: “I enjoy the stimulating challenges the job brings – with client contact at the forefront and drafting behind the scenes. Having fantastic resources and staff equivalent to the ‘knowledge bank’ to hand makes the job all the more pleasurable. The best aspect is that working at Express Solicitors feels like a continuous learning curve where you are always learning something new which is both motivating and refreshing.”
Ghazaala is a hard-working and disciplined individual who is able to quickly adapt to new situations, and think on her feet. She maintains a high level of organisation which enables effective time management – but as a perfectionist Ghazaala is not one to exit the office without ticking off her ‘to do’ list!
Ghazaala always like to ensure when clients get in touch they have her undivided attention and a first class Express service. She believes that building rapport is imperative and always strives to achieve this with the concept of ‘service with a smile’ always in the back of her mind.
Before joining Express Solicitors, Ghazaala gained a Law degree at the University of Central Lancashire before going on to complete the LPC at the same institution. Whilst studying, Ghazaala received an ‘Outstanding Achievement Award’ in Solicitor Accounts for achieving the highest mark of 91%.
Along with her qualifications, Ghazaala has extensive experience in customer service roles. She has worked for the Citizens Advice Bureau and participated in a Pro bono Law Clinic whilst at University. Ghazaala worked as an inbound sales consultant for 1 year at the Carphone Warehouse where she gained 9 certificates for exceeding department targets within first 6 months! She also worked at a Claims Management company for 2 years as a claims co-ordinator.