Julia has over 20 years’ training experience across different sectors and has worked for Companies such as Pareto Law, Talk Talk and Astra Zeneca. Julia’s role is designing and delivering training on areas such as, communication skills, customer journey and sales techniques, as well as supporting the IT training department.
Julia has a passion for training and loves watching people grow and seeing great results within the business. When asked what she likes best about her role, Julia commented “I care about the client’s journey from beginning to end. I believe that everyone within a business has their part to play in making the clients experience the best it can be. My role is to help others realise their full potential.”
Julia’s biggest achievement to date involved writing and delivering a training course for customer service excellence for over 500 employees in the insurance sector which won a Training Journal award for learner transfers. Julia become a trainer when she worked for British Airways and she says ‘I have not looked back since’. Julia has 10 years’ experience in the travel industry and then moved to t he insurance and telecoms sector.