ICO Complaints

If you are concerned about how a company or organisation uses your personal information, you can make a complaint to the Information Commissioner’s Office (ICO). This means that they can help you challenge companies that fail to follow the rules

Making a complaint to the ICO

Any organisation in the UK that holds personal information has a legal duty to keep it secure and use it responsibly. This includes complying with data protection laws and ensuring your data is not misused or exposed without proper authorisation.

If an organisation fails in this duty, the consequences for individuals can be serious. You may suffer financial loss, emotional distress or damage to your privacy. The Information Commissioner’s Office (ICO) is the UK regulator responsible for enforcing data protection rules and holding organisations to account. You have the right to raise a complaint with the ICO if you believe your data has been mishandled.

Here at Express Solicitors, if your data has been breached, we can pursue damages on your behalf. You do not need to make a complaint to the ICO to pursue damages. Get in touch today to find out how we can help you with your claim for damages.

What is the ICO?

The Information Commissioner’s Office (ICO) is an independent authority responsible for ensuring that organisations across the UK follow data protection laws, such as the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). The ICO investigates complaints from individuals who suspect their personal data has been mishandled. Typically, they ask the organisation to correct its practices. However, in more serious cases, the ICO has the power to issue enforcement notices that must be followed and can impose fines where necessary.

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What can I make a complaint about to the ICO?

You may wish to report a concern to the ICO in the following situations:

You are receiving unwanted sales calls or spam emails
You are concerned about how a website is using or storing cookies
An organisation refuses to provide the personal data it holds about you when requested
A company has failed to protect your personal information

The final point is very important. If a company does not follow data protection regulations, this can constitute a data breach. A data breach is one of the most likely reasons you might want to complain to the ICO

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How can I make a complaint to the ICO?

Making a complaint to the ICO can be challenging, particularly if you are unsure whether your data has been misused or what information you need to provide. At Express Solicitors, we can guide you through the process by identifying any breaches of data protection law and helping you prepare the details the ICO is likely to require.

Complaints are submitted via a form on the ICO’s website, and you may be asked to provide copies of any communication with the organisation involved. It is important to raise your concerns within three months of your last contact with the company.

Step 1

Get in contact by using one of our contact forms throughout the site.

Step 2

We will assess your case based on the information you provide.

Step 3

If you have a valid claim, we will accept your case on a No Win No Fee basis.

Start your claim

Free Consultation

You can contact Express Solicitors for a free consultation with no obligation, where we will take the time to understand your claim and offer clear, helpful guidance on your next steps.

No-Win-No-Fee

We can assist you on a no win, no fee basis, so you will only need to pay us if your claim is successful and compensation is awarded.

Client Communication

If your case is accepted, our team of Data Protection Solicitors will handle the process on your behalf and keep you informed at every stage.

Frequently asked questions

What can I claim for?

If your data has been breached, you can claim for both damages and distress. So, you can claim for any financial losses or emotional distress you have suffered as a result of having your data stolen. However, you also have the right to claim, even if you haven’t suffered as a result of the failure to protect your data as, by law, they must keep your personal data safe.

What to do if you have been a victim of the EasyJet data breach

Affected easyJet customers should check their accounts for any suspicious activity and remain alert to any emails or telephone calls from people asking you for personal or financial information. Be aware of phishing scams, if you receive unsolicited emails claiming to be from easyJet or easyJet holidays, be careful and do not click on any links, open or download any files or attachments, and do not give away any information. If you notice any unfamiliar transactions on your bank accounts, contact your bank or credit card provider immediately. We would also advise keeping a close eye on your credit score for any unexpected credit checks to ensure credit is not taken out in your name. If you think you have been affected, you should seek legal advice as soon as possible to see if you are entitled to make a claim. Just because you are part of a group litigation claim this doesn’t mean that everyone in the group will receive the same amount of compensation. Every claim within the group is settled based on the individual’s situation.

EasyJet data breach group action

If you have been the victim of the easyJet data breach or any other data breach, you have a right to claim compensation. Express Solicitors represent clients as part of group litigation actions against a variety of large corporations who have failed to protect their customer’s private and sensitive data. We can represent you on our ‘no-win, no-fee’ agreement meaning you will not have to pay anything in the event your case is unsuccessful. You will only pay us if your claim is successful, in which case we would deduct a maximum of 35% of your compensation and recover your remaining legal fees from the Defendant. If you have been affected by the easyJet data breach and have received a notification email, complete the ‘Claim Now’ or ‘Get in touch’ boxes on this page.

Our Group Actions team

The Express Group Actions team has years of experience supporting clients with data breach, data protection and cybercrime claims against large organisations. We have been part of the biggest group action settlement in England and Wales in respect of a data breach. We understand the harm and distress that can result when your personal information is not handled properly or has been compromised. We are committed to helping you secure the compensation you deserve.

Partners

Brian
Higgs

Partner - Head of Group Actions

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Group Actions

Dan
Higham

Solicitor

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Why choose Express Solicitors?

No matter how tricky the case, we treat every claim with the utmost care and empathy. Our mission? To get you the justice you deserve.

With our no win, no fee arrangements, you can pursue your claim without stressing over upfront costs or legal fees.

We’re proud of our ‘Excellent’ rating on Trustpilot and our accreditation by the Solicitors Regulation Authority (SRA). It shows just how committed we are to professional integrity and making our clients happy.

So, why wait? Reach out today to kickstart your compensation claim and see how much you might be entitled to.

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