Express Solicitors endeavours to consistently provide excellent customer service and has adopted four service promises to ensure that this is achieved. As a growing national firm of solicitors it’s realised that occasionally inconsistency’s with our service standards may occur. If you feel as though our four service promises have not been kept to with your claim, it is important that you let us know as soon as possible so that we can rectify any issues. Kimberley Kirkby is our Client Care Partner and will look into any issues raised about our service standards. We hope that all of our clients feel as though they can contact Kimberley to discuss any concerns that they may have about their claim on 0845 456 4007.
(Kimberley Kirkby – Express Solicitors’ Client Care Partner)
As a firm we find that the vast majority of our clients are delighted with the service we provide. Below are some of our latest reviews on the Review Centre website:
“For a whiplash injury I was offered an initial settlement of £1000 from my insurers, which I thought was inadequate. I’m so glad that I went to Express; they dealt with my case keeping me informed at every stage. The firm arranged physiotherapy and a doctor’s examination. After all of the fees were deducted I was very happy to receive a cheque for £3,700.”
“I had a motorbike accident 14 months ago and suffered some serious damage to my right leg. I called Express Solicitors after reading some good reviews online and it was the best choice I made. They kept me updated with everything and my claim has just settled for £50,000.”
“Express Solicitors has provided me with excellent service and are very understanding and patient if I didn’t understand anything. They would explain to me and they have always kept me up to date with the process.”